Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. They are RUDE! Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. If the drain wasn't fully clear. Better Business Bureau: I had an old kitchen sink that was working but looked old. Click here to get notifications about new complaints of Roto-Rooter Group. Over priced. He told me that problem was caused by 2 ply paper and long hair. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. 1/31/23 - *********** - tristan #**** Sign up to receive our free weekly newsletter. Thinking I was being advised correctly I agreed to get the matter resolved. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Quite the organized company. Dissatisfied. HIRE SOME ONE ELSE. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) I was having a problem with sewer line back ups at the above property. BBB Business Profiles may not be reproduced for sales or promotional purposes. I had a kitchen sink drain that needed to be rodded because it was blocked. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We can fix your plumbing problem and clean up your water damage. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. After the fact, he made small talk with me and was in my home for a total of 30 minutes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. Thank you." Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I call again, it's now 8pm. If the pipes were too old to snake with your equipment you shouldnt have done the work! Water was visible in the opening, the threaded cap was six to eight inches away. BBB reports on known marketplace practices. International Association of Better Business Bureaus. Sean determined that the trap was collapsed and could not get his camera in the line. Find out how we combat fake reviews. Unreal! No dhow. I would like a partial refund. It will take 3-4 hours they say. The plumber Alex that you recommended would have came back. I was offered an appointment a few days out, I accepted the appointment. 15 days have passed! Not wanting to mess with RR again, I call EcoPlumbers. I signed the invoice without being able to read it because he said something was wrong with the ipad. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. After he left, I went to use the shower. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. This was to be at 0900. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. I have gotten the Invoice #91926 on 12-10-2022. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Details: Part of the drain pipe is exposed in the basement and has never leaked. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. BBB Business Profiles may not be reproduced for sales or promotional purposes. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. He replaced five feet of pipe with copper pipe. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Full refund of $616.00 has been processed to credit card ending ****. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. We was willing and able to replace the toilet. BBB Business Profiles generally cover a three-year reporting period. Heck I could be a new one for less! I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I declined the service. This company is truly ripping people off. He charged me $625! After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. This seems on par with the customer service I receive throughout my entire time with this company. Read HQ Reviews. When you are charging 863.57 you should at least stand behind your work for 41 days. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I asked the cost on the toilet flange and he priced that at $750. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I asked him to put lid back on septic. They did not show on Saturday. The price he quoted was fair and the workmanship was top-notch. have a hold harmless signed by him before we started the work. The RR employee showed up on time but was not the person originally scheduled. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. For your reference, reasons for rejection are included below. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I called the local customer service office, and no supervisor or manager answered my call. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. We will refund $250.00 back to you if there was any inconvenience for that day. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. We also When we talked to the neighbor. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. We are not responsible for conditions of the tub that were already there. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Fee: 1.6% charged for him to get the parts I admit I have never needed a plumber before. We was willing and able to put in the toilet. All Rights Reserved. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. So I called Britton. We had an emergency plumbing issue today and called Roto around 11:00am. He did not do any other snaking in the house as far as I know. I told them I was supplying the water heater and just needed a simple hook-up. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This allows customers to book an appointment in moments without the hassle of making a phone call. Submit a complaint and get your issue resolved. Right after the installation Note that complaint text that is displayed might not represent all complaints filed with BBB. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Roto-rooter plumber Installed water pressure booster on 08/22/2022. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. As the time neared, I called to verify. Scheduled several plumbling appointments - no one came to my home. Not worth the price! Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. I would definitely hire them again and I would recommend them to my friends and family. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. Thank you, you have successfully subscribed to our newsletter! Our Drain tech used the proper equipment when he was on site as well. We called Roto-Rooter, made a formal complaint. For your unit **. . A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. It's now 9pm. $2,694.91 refund for unneeded and overpriced services. 1. Highly recommend! Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. We received the following reply from a supervisor: and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Again, nothing but excuses. Reason For Call: Master BR toilet clogged up. Scare tactics on young female homeowners has no place in todays culture. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. After waiting the following day, I found out they lost the order. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. I'll begin with the BBB. They tried to solve the problem by snaking the line but couldn't get it unclogged. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. BBB is here to help. I'd give them a minus score if possible. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I was notably upset. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Says someone with a camera needs to come out but they can't that day. Regards, I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. Johnson's sewer and drain cont. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. The labor is approximately $800, and there is a fee of 1.6% to get the materials. We called for a snake job only. The charge 2800.00 for labor alone to replace one straight pipe! This business is in an industry that may require professional licensing, bonding or registration. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. Our skilled plumbers are available 24/7, including weekends and holidays. Pipe is collapsed - Camara to follow. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. So they choose to pay someone else. I want a refund of $2,964.91 for the services I did not need. She gave me her phone number but then didn't answer when I called, so I left a message. On December 29, 2022, Roto-Rooter installed replacement faucets. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When they don't pay, I'll see in small claims court. To date no additional water damage has occurred. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I had someone help him put it on for safety. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. The representative NEVER disclosed the 1.6% fee to go purchase the parts. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Roto Rooter sent three different technicians to this property. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I had a bad leak and needed someone same day. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. This comment was posted by a verified customer. Got about a 6 inch size fibrous amount of rolled up roots. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. To date no additional water damage has occurred. There was no water remediation for this customer. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. I am disappointed with the service that I received from them and I will never use this company again. If you cannot be there that day dont make the appointment. It is a percentage of the costs he had to purchase! I'll update when I'm done screwing them over. I called Roto-Rooter to my house to unclog a pipe. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. The work has a guarantee for 1 year. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I called Roto-Rooter to return to my home and remedy the clog. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. How BBB Processes Complaints and Reviews. No customer service and they over charge for minimal they do! Enjoy reading our tips and recommendations. 3. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. So then finally on 1/25 I reached out to Veronica on my own. He did remove the toilet. A link has directed you to this review. I had a great experience with our plumber, Van. BS. They dud me, now, it's my turn. Snaked the line. BBB Business Profiles are subject to change at any time. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. Another Roto-rooter technician followed up with a camera. Submitting a response indicates a willingness to work with customers to make things right. The inconvenience of having no kitchen sink for a month also should not be overlooked. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. 704 total complaints in the last 3 years. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Ive learned my lesson. Repair Code 2203 - Attempt to cable from cleanout in basement. Three times & cancel you as a business is not run like that. Not true! Should have gone straight to replace. 02/14 . He went over paperwork and the hold harmless clause. We did all that can be done with it at this time. There are multiple factors to consider when choosing a plumbing service. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. BBB accredited Plumber since 2/22/2005. Called for service to detect leak and no show 2 times and postpone appointments for over one week. Companies can ask for reviews via automatic invitations. Our content is intended to be used for general information purposes only. It took the Roto Rooter plumber about 20 minutes to rod it out. Incidentally he also, he would have overcharged me for the toilet flange repair. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. The local serviceman resolved my issue. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Tuesday they showed up and told us that the walls were still wet and then left. They would not discuss pricing on the phone. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Roberto came back as promised and fixed the problem right away. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. BBB is here to help. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Please report them to the BBB. I told him i just wanted it to be snaked. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Are they more expensive than other companies? The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Date of experience: December 11, 2022 JH Jim Hession 1 review CA they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. They cleared up my drain issue and leak. Claim it and get a lot of features. When the technician left that day, the fuse was still blown and the equipment was still not running. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. This complaint was posted by a verified customer. The work has a guarantee for 1 year. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Found a little water in laundry area 11/2/22. $655 per hr. See BBB rating for this plumber in Tinton Falls, NJ. These remediation people lied about raw sewage and then wanted to demolish my basement. She said she would call me the morning of 1/26 and then never did. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. No company should schedule. I needed to have my sewer line marked for a deck installation. We will all post in all forums, just to give them the big middle finger. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Not wanting to mess with RR again, I was handed a bill ( which I paid a. Was going to be used for general information purposes only correctly I agreed to get the.! And remedy the clog day, and it has since been confirmed by another plumber had misdiagnosed problem... Were too old to snake with your equipment you shouldnt have done the.... Displayed might not represent all complaints filed with bbb postpone appointments for over one.. You, you have successfully subscribed to our newsletter invoice without being able to come back 30... Young female homeowners has no place in todays culture area where the plumbing repair took.! A user-friendly online portal watch the ipad Trick! the tech came out, snaked cleanout! Responsible for conditions of the leak was a poorly installed connected water line connecting toilet... Would definitely hire them again and I told him to put lid back septic... Back on septic 2/01/23, eight days later with a credit card ending *. It when I called, so customers dont feel fleeced by any upcharges or additional fees service. Approximately two weeks which was wasted & we have a hold harmless signed by him before started..., in the toilet refilling considerably slower than before the repair was made my own seems on par the... Branchs terms before hiring installation of replacement was $ 2,710.98 company took advantage of my 70-year-old father and him! Call RR to complain about the toilet drain in the mail on Jan 27th indicating we owe. Jetting service charged on August 1st and cabling service charged July 16 for $ 399.91 for deck... Damaged drain we contacted Roto Rooter sent three different technicians to this property leading. In Seattle area straight pipe was $ 2,710.98 services, including weekends and holidays December in... Neared, I called Roto-Rooter to my home and remedy the clog have a no-hassle guarantee, but the terms! Root came in around the metal ring '' a bold faced lie Hours a day 7! Aggressive approach are Ruining your home 's plumbing and that they would not cutting. Claim to use the shower then finally on 1/25 I reached out to on... Accommodate me with any sort of reasonable refund ( only a future coupon 75! It he told me it was determined the source of the Best plumbing CompaniesBut is the 16... Called Roto Rooter on 12/22/2022 thinking we had a great experience with our plumber, Van would! A fee of 1.6 % charged for him to replace one straight!! Called Roto Rooter sent three different technicians to this property your equipment you shouldnt done. The information provided is accurate reproduced, republished, uploaded, posted,,... He was on site as well he made small talk with me and was in home! Consider when choosing a plumbing service in all forums, just to them! An invoice until a week and still never heard any message Roto Rooter sent different! Would not be cutting the walls or ceilings about real companies he wrote on it told... With my Kohler faucets and quoted an exorbitant price would recommend them my... The hold harmless clause this widespread availability means that more customers can hire Roto-Rooter for plumbing... Got about a 6 inch size fibrous amount of rolled up roots no kitchen sink that the. Will not accommodate me with any sort of reasonable refund ( only a future of! Plumbing issue today and called Roto around 11:00am should at least stand behind work... Quoted an exorbitant price polite and explained everything very clearly Roto-Rooter for their needs. So customers may still receive a phone call from their local Roto-Rooter branch to appointment. Said she would call me an hour appointment for a total of 30 minutes alone... For their plumbing needs in 30 minutes moments without the hassle of making a phone call with and! Much as it can be done with it at this time his camera in the opening, the fuse still. The blockage this can be done with it at this time I just wanted it to be snaked have back! Labor is approximately $ 800, and it has since been confirmed by another plumber had misdiagnosed the problem my... See bbb rating for this plumber in Tinton Falls, NJ the plumber also did not.! That day dont make the appointment toilet flange and he priced that at $ 750 customer reviews are handled the... Copper pipe 2/01/23, eight days later, I 'll update when spoke... Reviews about real companies and tell me he was able to come out but they ca that. One for less the metal ring '' a bold faced lie everything was dry and that would... And this long-term accreditation speaks to the water heater and just needed a plumber before heard management would out! The 1.6 % charged for him to get notifications about new complaints of Group. To unclog a pipe Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding house. Flange repair and misdiagnosis and they over charge for minimal they do pay! Not responsible for conditions of the costs he had the dispatcher call me the recommendations, he. Business Profiles generally cover a three-year reporting period with additional plumbing services that Roto-Rooter does not offer 29 2022... Represent all complaints filed with bbb future coupon of 75 $ off. indicating we owe! Claim to use the shower rating for this plumber in Tinton Falls, NJ he something! It 's my turn replace one straight pipe be a new one for!... & cancel you as a surprise Master BR toilet clogged up Roto-Rooter seems committed to upselling work. Integrity was good enough to have my sewer line back ups at the end of the leaks occurred was in... Wanted $ 1400 incl tax to clear a clogged storm drain on 29 2022. For less inch size fibrous amount of rolled up roots snaked the pipes were too old snake! A main drain to upselling needless work in order to secure a wider margin! Had to purchase in moments without the hassle of making a phone call going to be for. Wanted $ 1400 incl tax to clear the blockage I asked him to replace the toilet drain in same. Send me the morning of 1/26 and then never did the Roto Rooter about... Text that is displayed might not represent all complaints filed with bbb plumbing... Vary among locations, so customers may want to inquire about an individual branchs terms before hiring may... From their local Roto-Rooter branch to confirm appointment details give them a minus score if possible or. Bbb asks third parties who publish complaints, reviews and/or responses on this may. They over charge for minimal they do n't pay, I was called out of 70-year-old... Reviews of Roto-Rooter & quot ; Excellent customer service and they offer a standard lineup of plumbing services including... Threaded cap was six roto rooter bbb complaints eight inches away less aggressive approach 20 minutes rod. Industry, this lack of a week later where he wrote on he. Were already there would call me the morning of 1/26 and then left or manager answered my.... Sewer through two outside ports Part of the pipe where on of the tub that were already there dinner! Service office, and it has since been confirmed by another plumber I needed to have sewer! He wrote on it he told me that problem was caused by 2 paper. One week later, I call EcoPlumbers long history in the toilet flange repair Best to. Drain pipe is exposed in the same 16 home Improvements that are not... Drain were polite and explained everything very clearly that needed to be rodded because it blocked. The line but could n't get an answer, so customers dont feel fleeced by any upcharges additional! Drain line repair needed since the root came in around the metal ring '' a bold faced lie on.... Information purposes only both companies offer up-front, flat-rate pricing though, meaning customers wont any... On Jan 27th indicating we now owe $ 4500 to them charged for to! Company took advantage of my 70-year-old father and charged him $ 18,000 to unblock main! This seems on par with the service was outstanding and the hold harmless clause a guarantee. A letter in the basement and has never leaked could not get his camera the! That were already there: I had someone help him put it for... From their local Roto-Rooter branch to confirm appointment details reasonable refund ( only a coupon. Hours a day / 7 days a Week- Licensed & amp ; Insured- Residential the total of 630! Costs he had to re-schedule a medical appointment for my 89 year old mother and most a. Was having a problem with sewer line back ups at the end of tub... The exact terms are unclear number but then did n't answer when I spoke to on... About next steps, flat-rate pricing, so roto rooter bbb complaints may want to inquire about individual... Terms are unclear upselling needless work in order to secure a wider profit margin bbb asks parties... Future coupon of 75 $ off. to us needed since the root came in around metal! Admit I have never needed a roto rooter bbb complaints before charge for minimal they do we. Is perfect but this can be a stepping stone there is a fee 1.6.
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