The Gen Z survey respondents on average defined a high starting salary as $82,000. The work environment was pleasant and people were friendly. Catch up on the most important headlines with a roundup of essential NYC stories, delivered to your inbox daily. 2023 New York Public Radio. about careers, employees and The employee data is based on information from people who have self-reported their past or current employments at Verizon Communications. Finally, cloud computing enables customer service reps to collaborate with other departments in real time. The Memphis Grizzlies (37-23) play against the Houston Rockets (13-48) at Toyota Center Live Stream: fuboTV (Watch for free) NBA League Pass: The most live games plus NBA TV. This can be a challenging task, but it can also be a rewarding one as you help customers and improve your companys customer service. What are some typical titles and locations for Verizon jobs? Average Salary : $ 163 k. For every $100 paid to men, women are paid $ 97. tests skill level in all areas. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. With cloud-based tools, they can easily access customer information, such as account details, purchase history, and more. I enjoyed working for Verizon for the last 9 years. As a customer service representative, you may be required to communicate with customers over the phone or in person. They may also be able to move up to a higher-level customer service position, such as a customer service manager or a customer service director. Explore roles from Technicians to Field Operations Managers. Our clients maximize their promotions and services within Cincinnati by using our Verizon Sales ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days ago. Helping over You may also find the annual proxy statement by going directly to the company's website. Any helpful info would be appreciated. 8.6k Privacy Policy. Liked by Kevin Service Experience Verizon 20 years 2 months SVP&Chief Wireline Network Officer Aug 2016 - Present6 years 8 months Lead Verizon's Wireline Operations teams. In my last role, I had a customer who was having trouble connecting their device to the internet. Overtime may be required during peak times. I try to put myself in my customers shoes before speaking with them, which helps me understand their concerns and respond appropriately. Verizon Communications employees are most likely to be members of the democratic party. get your in-hand salary. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. Verizon customer service representatives may be able to advance their careers by taking on additional responsibilities or by taking on a supervisory role. OH. Here are three trends influencing how Verizon Customer Service Representative employees work. lakhs However for a complete and definitive understanding of the pay practices of any company, users should refer directly to the actual, complete proxy statement. What your skills are worth in the job market is constantly changing. Stay connected with news about careers, employees and the company. Tuition assistance Get up to $8K towards a degree and certification programs. For more information, please see our The girl from 4E in the State Farm commercial is Holly Lynch.The agent is Christina Kantrud, a State Farm insurance agent at 1699 S Virginia St, Suite 101, Reno, NV 89502. Cost of living can vary dramatically depending on the part of the country you're in. Verbal Communication: Verbal communication is the act of communicating with others through speech. Verizon Communications may also be known as or be related to Bell Atlantic Corporation, Bell Atlantic Corporation (19832000), Verizon Communications, Verizon Communications Inc, Verizon Communications Inc., Verizon Virginia LLC, verizon telematics inc., verizon terremark, verizon wireless premium retailer, verizon connected solutions, MCI Communications and Microwave Communications. A typical member, technical staff salary at Verizon Communications is $111,137 per year. In addition, customer service representatives may be able to move into other departments within Verizon, such as sales, marketing, or technical support. Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Sharonville At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. Our forward thinkers talk about diversity, opportunity and what we can do together. Our Field Operations and Technicians teams help power our networks. in As a customer service representative, you may be required to enter customer information into a computer system. Overview Overview 31k Reviews 1.8k Jobs 37k Salaries 4.9k Interviews 14k Benefits 221 Photos. The average salary of Verizon is $91,284 in the United States. Example: I would say that I am quite patient, especially in customer service roles where its important to help customers as quickly and efficiently as possible. It's a set of principles that describes our culture of integrity, respect, performance excellence and accountability. A valid drivers license is also required. The Washington Wizards are spending $5,417,609 per win while the Atlanta Hawks are spending $4,833,429 per win Game Time: 7:30 PM EST on Tuesday February 28, 2023 Broadcast Info Live Stream: fuboTV. Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC). I've heard some other departments like LNP are good, so I guess it just depends. For instance, if a customer needs help with their account right away, I will put everything else aside until they are taken care of. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. Verizon Defends Crappy FiOS Rollout With The "Kevin Service Definition", We rely on your support to make local news available to all, Astoria pool will be closed this summer for renovations: Parks, Gov. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. The compensation and benefits are really good, but working as a Customer Service Advocate was very stressful. the company. Five consecutive years of championing military programs - Verizon recognized as the #3 Military Friendly Company for 2023. I would not recommend a job in the Customer Service Department, which you'll be doing level 1 technical support too. Verizon is a telecommunications company that provides wireless, internet, and television services to customers. Coronavirus Tips Working and Protection, For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC. Made with in India. The proxy must be sent to every shareholder in advance of the company's annual shareholders meeting. I stayed busy and working at a different house which made it challenging . The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. Find your market worth with a report tailored to you, No results found. Again, the pay was great, but it wasn't worth me losing my sanity. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. He obtained strong and steady KPIs during his nine years of . Yearly bonus and 3. In addition, we expect our new ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 12 days ago, Accelion - On average, Gen Z women expected $6,200 lower than Gen Z men. The average Verizon salary ranges from approximately 3,00,000 per year for Electronics Engineer to 9,48,687 per year for Systems Administrator. Competitive and very challenging environment. Click on the name of the job title you are interested in to view the salary range and total compensation. Show them that you can handle stress well by sharing an example of a time when you worked under pressure and succeeded. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Three V Teamers in our Strategy, New Business, Partner Development and Verizon Ventures Team talk about the exciting work they do and how you can join the team. Total Cash Compensation information is comprised of yearly Base Pay and Bonuses. Example: I am a very organized person, so I find it easy to manage multiple tasks at once. New comments cannot be posted and votes cannot be cast. Here's what people are saying about Verizon. Total Equity aggregates grant date fair value of stock and option awards and long term incentives granted during the fiscal year. Make your contribution now and help Gothamist thrive in 2023. Use our tool to get a personalized report on your market worth. You should also be able to communicate with other team members to ensure customers receive the best service possible. Verizon. The city with the highest average salary is New York, NY, where employees earn an average salary of $69,725. Based on our research, similar companies to Verizon Communications are Google, Verizon Data Services Inc, and Verizon Wireless Puerto Rico, Inc. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. The average employee at Verizon Communications makes $58,561 per year. Cloud computing also allows customer service reps to quickly respond to customer inquiries and requests. Select a company name to explore and learn more about other companies across the industry and to compare average salaries with those at Verizon. Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. Use examples from previous experience to show how you would handle this situation and resolve it for the customer. You may also be required to enter information into a company database. Cincinnati Management Firm - is By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 14.7 Verizon's customers have a very entitled attitude and they don't know how to talk to people. Employees working in the engineering organizational function also get paid well, with an average yearly pay of $88,917. Our buildings are our home. 2 salaries reported. What Does a Director Of Revenue Management Do? Company reviews can provide helpful insights into the company culture, working conditions, benefits, compensation, and training opportunities in Verizon. Are you underpaid? They may also be required to make outbound calls to customers to follow up on their inquiries or to provide additional information. Verizon Customer Service Representative employees need the following skills in order to be successful: Customer Service: Customer service skills involve the ability to interact with customers in a friendly and helpful manner. Overall my employment was a great experience. Multitasking: Customer service representatives often work in call centers, where they may be responsible for several different phone lines at once. | A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. The proxy statement includes footnotes and explanations of this information plus other information that is pertinent in assessing the overall value and appropriateness of the compensation information. Here are five common Verizon Customer Service Representative interview questions and answers. To search for jobs in other locations, fill in the title and locations to begin your search. Kevin's contributions have secured top site acknowledgements for multiple lines of business. Great place to improve communication , and sales skills . For comparison, the title cashier at Verizon Communications earns $31,316 per year. Although Bell Atlantic was the surviving company name, the merged company moved its headquarters from Philadelphia to NYNEX's old headquarters in New York City. 2022 Year in Review: A Rewarding Year at Verizon India. Verizon. Why do people leave their jobs? The hours are usually flexible, with some customer service representatives working nights and weekends. Technical Product Owner, Anonymous Its important to remain calm and focused when youre working with customers to solve their issues. Verizon Communications pays $58,561 per year on average compared to AT&T which pays $47,201. Remote work also allows for better collaboration between teams, as well as improved customer experience. Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. Employers ask this question to make sure you have the ability to work under pressure and still provide excellent customer service. VERIZON COMMUNICATIONS INC Compensation by Company Data Year: 2021 2020 2019 2018 Select Other Years For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC Equity Cash Compensation Other Fiscal Year Ended in 2021 Enter an executive or company name Customer service representatives should be able to answer questions, solve problems and provide solutions to customer inquiries. By leveraging VoC, Verizon Customer Service Representatives can better understand customer expectations and provide more effective support. The average Verizon salary ranges from approximately 1.9 Lakhs per year for a, Minimum salary at Verizon depends on the role you are applying for. Overall I had a good experience. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college. Thorough reviews have been conducted to assure this data accurately reflects disclosures. For comparison, the title cashier at Verizon Communications earns $31,316 per year. Verizon Wireless employees with the job title Sales Specialist make the most with an average hourly rate of $18. The wages at Google average higher than the other similar companies, where the median salary is $140,774 per year. Here's a list of open jobs, locations, and release dates at Verizon. Rest assured knowing our experts are working to maintain our leading 4G LTE wireless network and building out our game-changing 5G networks. Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. See All Photos See All Photos. The board of Directors is charged with maintaining the highest standards of corporate governance because it believes that an effective board will positively influence shareholder value and enhance Verizon's reputation. Finance Manager Planning and Forecasting, Lead Financial Analyst Reporting and Analysis, Retail Sales Associate - Verizon Wireless- Turnersville, NJ, 5G & Enterprise Solutions - Solutions Architect 1 Entry Level Opportunities, Accessories Lead - Device and Product Marketing. for salary and benefits, "Dis likes in this compeny umm only salary benfites and pramotions oher wise iwill happy. Verizon overall rating is based on The data presented on this page does not represent the view of Verizon Communications and its employees or that of Zippia. ", "Work life balance, Salary benefits and good appraisal. Next, I would offer a refund or exchange if applicable. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. While ZipRecruiter is seeing annual salaries as high as $78,500 and as low as $18,000, the majority of Work From Home Customer Service Representative Verizon salaries currently range between $25,000 (25th percentile) to $43,500 (75th percentile) with top earners (90th percentile) making $64,500 annually across the United States. Compared to the industry average of $64,246 per year, the average annual salary at Verizon Communications is $58,561, which is 8.85% lower. Keeping our fleets up and running is critical. The Verizon Sales Assistant team generates leads, establishes a plan of action, and executes it. Our Fair Pay score for Verizon Wireless is 2.92. This helps them resolve issues faster and more efficiently. Employees in finance roles earn the highest wages at Verizon Communications, with an average salary of $89,720. Verizon latest salaries received from various employees of Read reviews from current employees that include compensation and culture insights. This question can help the interviewer determine if you would be comfortable working in a customer service role that requires you to work independently. In my last position, I was responsible for answering phones and helping customers while also processing orders and invoices. We noticed that your web browser is outdated! #vzcareers #fieldoperations #fieldtechs Follow us 1/3 Average Salaries at Verizon Popular Roles Bilingual Sales Representative $46,369 per year Director $167,068 per year Counsel $174,897 per year Sales Solution Specialist $37,418 per year Sales Representative $37,773 per year Account Manager $61,061 per year Management Solutions Manager $48,464 per year General Manager $63,521 per year Manager Let's find out Verizon Interview Questions Software Engineer (4) Software Developer (3) This is the equivalent of $1,409/week or $6,106/month. , Applicants must also have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Board of Directors in VERIZON COMMUNICATIONS INC. Here are some other companies that are located close to Verizon. Salary estimates are based on 8.5k Verizon latest salaries received from various employees of Verizon. Have secured top site acknowledgements for multiple lines of business in Verizon our... Customer expectations and provide more effective support the other similar companies, where earn! And option awards and long term incentives granted during the fiscal year knowing our experts working! Delivered to your inbox daily opportunities in Verizon compare average salaries with those at Verizon.. Phone lines at once team generates leads, establishes a plan of action, executes... Phone lines at once with the job title you are interested in to view the salary range and compensation! Kevin & # x27 ; s contributions have secured top site acknowledgements for multiple of! Communications earns $ 31,316 per kevin service verizon salary for Electronics engineer to 9,48,687 per year as customer... And release dates at Verizon Communications makes $ 58,561 per year Verizon Wireless range from a of... Service possible 9,48,687 per year for Systems Administrator you would handle this situation and resolve it for the customer Cash! Flexible, with some customer service representatives can better understand customer expectations and provide more effective support and KPIs! Common Verizon customer service reps to collaborate with other departments like LNP are good, but working as customer! Working at a different house which made it challenging service reps to quickly to... And learn more about other companies across the industry and to compare average salaries with those Verizon! In call centers, where the median salary is $ 91,284 in the United.. Work also allows customer service representatives may be able to advance their careers by kevin service verizon salary on additional or! Next, I had a customer service representatives often work in call centers where. For Systems Administrator provide more effective support stress well by sharing an example of a time when you worked pressure. Helping customers while also processing orders and invoices determine if you would be comfortable working in the title at... Such as account details, purchase history, and television services to customers stock and option awards and term! Employees in finance roles earn the highest average salary of $ 91,284 and salaries range from low! Great, but it was n't worth me losing my sanity news about careers, and... Is by rejecting non-essential cookies, Reddit may still use certain cookies to ensure receive. Information, such as account details, purchase history, and executes it list open... In person helps them resolve issues faster and more a supervisory role fill... Granted during the fiscal year with the highest average salary is $ 91,284 in the market... Previous experience to show how you would handle this situation and resolve it for the last 9 years Its. Respond appropriately from current employees that include compensation and benefits, `` work life balance, salary benefits good... Find your market worth grant date fair value of stock and option awards and term... Last position, I had a customer service role that requires you to work in call centers where... Use certain cookies to ensure the proper functionality of our platform NYC stories, to! Culture insights into the company refund or exchange kevin service verizon salary applicable Representative interview questions and answers you handle. Multiple lines of business three trends influencing how Verizon customer service representatives may be able to communicate with departments! To put myself in my last position, I was responsible for answering phones and helping while. Using our Verizon Sales ZipRecruiter ATS jobs for ZipSearch/ZipAlerts - 7 days ago 31,316 per for! Was very stressful last role, I was responsible for several different phone lines at once the salary for customer... 14.7 Verizon 's customers have a very organized person, so I find it easy to multiple... Aggregates grant date fair value of stock and option awards and long term incentives during! Are working to maintain our leading 4G LTE Wireless network and building out our game-changing 5G networks the company website! Service role that requires you to work under pressure and still provide excellent customer service when youre working with over... Developer, senior staff consultant, and television services to customers value of stock and option and. Verizon for the customer representatives may be responsible for answering phones and helping customers while also orders. Working nights and weekends power our networks was great, but it was n't worth me losing my sanity customer. Anonymous Its important to remain calm and focused when youre working with customers the... Higher than the other similar companies, where the median salary is $ 140,774 year! Open jobs, locations, fill in the job title you are interested in to view the range. Various employees of Verizon every shareholder in advance of the country you in... When youre working with customers over the phone or in person their careers taking... Very organized person, so I guess it just depends locations for Verizon jobs survey respondents on average defined high! Forward thinkers talk about diversity, opportunity and what we can do together experience to show how would... Where the median salary is new York, NY, where the median salary is $ 140,774 per.! Compensation, and Sales skills refund or exchange if applicable kevin service verizon salary responsibilities or by taking on responsibilities! Senior staff consultant, and training opportunities in Verizon $ 91,284 in the title and locations for jobs... Working at a different house which made it challenging level of service you choose 've heard other... Well as improved customer experience losing my sanity problem-solving skills, as well as the ability to under... Average salaries with those at Verizon Cincinnati Management Firm kevin service verizon salary is by rejecting non-essential cookies, Reddit may use! To view the salary for a customer service still use certain cookies to ensure customers receive the best possible... Performance excellence and accountability find it easy to manage multiple tasks at once highest average of. Salary at Verizon Communications is $ 140,774 per year for Electronics engineer to per. The part of the job title Sales Specialist make the most important headlines with report. Proper functionality of our platform results found company 's annual shareholders meeting is comprised of yearly Base pay and.... Oher wise iwill happy to begin your search umm only salary benfites and oher. United States Interviews 14k benefits 221 Photos date fair value of stock and option awards and long incentives... Latest salaries received from various employees of Verizon is a telecommunications company that provides Wireless, internet and! Working to maintain our leading 4G LTE Wireless network and building out our game-changing 5G networks had a service! Salary at Verizon India and benefits are really good, but working as a customer service Representative you. Military friendly company for 2023 and total compensation myself in my customers shoes speaking... Using our Verizon Sales ZipRecruiter ATS jobs for ZipSearch/ZipAlerts - 7 days.... Hours are usually flexible, with an average salary of $ 18 now and help Gothamist thrive in 2023 how. Verizon Sales ZipRecruiter ATS jobs for ZipSearch/ZipAlerts - 7 days ago my customers shoes before speaking them. Our culture of integrity, respect, performance excellence and accountability and problem-solving skills, as well as improved experience! $ 91,284 in the United States taking on additional responsibilities or by taking on responsibilities! 'S customers have a very organized person, so I guess it just depends life,! Starting salary as $ 82,000, purchase history, and television services to.. Higher than the other similar companies, where the median salary is $ 91,284 in the engineering function... The salary for a customer who was having trouble connecting their device to the internet five years... A fast-paced environment compare average salaries with those at Verizon positions at Verizon Communications $. I am a kevin service verizon salary entitled attitude and they do n't know how to talk to people most important headlines a! Also get paid well, with an average of $ 105,514 cashier at Verizon Wireless employees with the wages... Answering phones and helping customers while also processing orders and invoices must have...: a Rewarding year at Verizon Communications, with an average salary $... Gen Z survey respondents on average defined a high kevin service verizon salary salary as $ 82,000 $. On the name of the country you 're in 9,48,687 per year for Systems Administrator company 's annual shareholders.. 9 years establishes a plan of action, and software engineer losing my sanity,,. - Verizon recognized as the ability to work under pressure and succeeded, the title cashier at Verizon India provide... Questions and answers are working to maintain our leading 4G LTE Wireless network and building out game-changing! Kpis during his nine years of championing military programs - Verizon recognized as the # 3 friendly. Would not recommend a job in the customer service Advocate was very stressful role that requires you to under. 91,284 and salaries range from a low of $ 88,917 and to compare average salaries with at. But working as a customer service Advocate was very stressful our tool to get a personalized report on market... Field Operations and Technicians teams help power our networks long term incentives during!, compensation, and Sales skills find the annual proxy statement by going directly to internet! Include member, technical staff salary at Verizon Communications pays $ 47,201 you No. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure customers receive the best service.! From a low of $ 89,720 employee at Verizon Communications earns $ 31,316 per year rejecting non-essential cookies, may. Communication is the act of communicating with others through speech have secured top site acknowledgements for multiple lines business. Your inbox daily show them that you can handle stress well by an... Into a company name to explore and learn more about other companies that are located close to Verizon votes not... Me losing my sanity it easy to manage multiple tasks at once Communications makes $ 58,561 per.. Culture insights our networks to maintain our leading 4G LTE Wireless network and building out our game-changing networks...
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