20 Questions Show answers. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. The principal liaison between the information systems groups and the rest of the organization is a(n): C. Use domineering influence. D) efficient. True or False. Encouraging the sharing of knowledge across business units. C) ero-based This control is part of the ________ area. E) identifying the potential consequences of your options. D) expense budget. E) shipping the product. For more than a decade, he has beena witty, powerful voice for why UX is critical to value creation within businesses. Which of the following is part of Deming's PDCA cycle? C) comparing performance to standards E) statistical process control. C) the mobile digital platform. E) Spyware, In relationship to total capital investments for organization, for the past 15 years Information technology capital investments have. E) BIS. A) A safe harbor ", B) "I was able to learn from this experience. E) Survival. All efforts to improve your business processes must be backed by no, driven by data and other hard evidence. B) Improved decision making E) innovation and learning perspective, ________ perspective helps top management focus on what the organization must excel at to effectively meet its financial objectives and customers' expectations. D) overemphasis on means instead of ends In other words, your data should be the catalyst for change within your organization. A) market share B) Internet technologies are universal, and therefore usable by all companies. This means embracing the idea that the status quo is mere table stakes at all times and that its always possible to do more in some way. The four major competitive strategies are: E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. E) distribution and logistics, Current information technology innovations are creating new products and services while having no impact on existing businesses or industries. B) Improved decision making a. B) Gramm-Leach-Bliley Act B. D) Benchmark E) core competency. A) uses networks to link people, assets, and ideas. E) producing effective long-term results, A) ignoring the more important and difficult activities. An information systems manager: C) Value chain analysis B) zero-based E) managerial. Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) But there are a few steps between improving business processes and improving business performance that are worth calling attention to. The auditor accepts a referral of a new client from an existing client. E) enabling the development of new services. D) statistical process control. D) Freedom of Information Act (Incidentally, these issues are likely impacting many other areas of your organization, as well.). What appears to be occurring at the local level is that city and county managers and their legislative boards are increasingly using the budget to better understand how citizens, rather than internal participants, see government. C) explains the importance of their personal relationships with clients. That said, the initial focus of lean BPI is on removing friction while maintaining your current productivity levels. Motivation: Motivation is the primary force that drives a person to action. D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization There are a number of subsets to lean BPI, such as kaizen, PDCA, and 5S. D) It increases employee commitment and workers taking responsibility for their performance. D) Airline The ________ function is responsible for identifying customers. C) allows easy comparison of different departments doing different activities. (This is especially true of informal processes. A) dashboard The internal factors are Size of organization Recruiting policy Image of organization Image of job Size of Organization The size of the organization is one of the most important factors affecting the recruitment process. 25) To further company strategy, measures on the balanced scorecard would most likely include: D) Business processes are usually ensconced in an organization's culture. B) His action is acceptable, because the higher social value is the survival of the family. a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs D) insufficient management attention. B) They are discovering irregularities and errors. A) operating income As needed, expand upon your current documentation to provide more clarity and insight into your current operations. B) customer perspective In others, improvements made to other processes may incidentally lead to better cross-team collaboration, overall. Resources 6. D) the growth of globalization. Organizations moving towards adopting sustainable business development has become a necessity. If one element brings positive effects to company, it is considered as strength. If it doesnt bring more money to your business, theres no sense in doing itright? E) Privacy law, What is the most important function of an enterprise application? D) They provide services on demand. E) expense contracting systems. Many professors complained that their time would be better spent preparing for their courses. A) feed-forward control. B) incremental E) to characterize informal structural arrangements, B) to view performance in several areas simultaneously, Which of the following is NOT a belief measure on the balanced scorecard in relation to customers? Now, you can begin working with your team to create an improvement plan and put it into action. D) personality tests I now know what not to do in my next job. C) growth driver D) process A) productivity. A) establishing standards C) quality improvement, training, and customer satisfaction. E) Survival. D) too little employee participation Factor # 1. D) decentralized Describe the use of braces for listing the members of a set. E) safe harbor, _______ grants the owner exclusive ownership of the ideas behind an invention for 20 years. B) external processes A) operational C) Decision making and administrative activities of middle managers B) overemphasis on paperwork Which of the following statements about digital firms is not true? This will help to not only reduce company costs but also the costs passed down to its consumers. E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. Spam is legally defined as any e-mail that is unsolicited. D) efficiency A web interface used to present integrated personalized business content to users is called a portal. A(n) ________ budget allocates resources on the basis of a single estimate of costs. Otherwise, you run the risk of spreading your team too thin, making sub-optimal changes, or worse yet changing processes that werent broken to begin with. B) fewer suppliers. C) anonymous email. Examples of external EEFs are political and . D) financial perspective D) regulating its behavior. TQM is a comprehensive approach dedicated to continuous ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. B) Functional These factors after being figured out are grouped into strengths and weaknesses of the company. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. All of the following describe the effects of globalization except: D) FIP The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. D) statistical process control. A) strategic and results-oriented E) analysis. How would you describe her level of control? E) functional, ________ control is an approach to organizational control that is characterized by informal and organic structural arrangements. E) Zero-based control. 11. B) Reengineering D) tactical B) top managers. C) feedback. D) tasks, technology, people, and structure. Which of the following statements about organizations is not true? In many cases, fixing the problem at the source will eliminate most of the issues you face downstream, as well. In countries where the public does not have a significant amount of influence over the system of taxation, that system may reflect more closely the values of those in power. We have selected for you 4 different types of business processes that have already been mapped by HEFLO. C) Compare performance to standards. Question: Order fulfillment involves all of the following business processes Except: ______________ making customers aware of the product submitting the order checking the customer's credit shipping the product assembling the product Question 18 1 Point According to agency theory, the firm is viewed as B) functional But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. D) encouraging the sharing of knowledge across business units. Where are they in the control process? Supply chain management systems are more externally oriented than enterprise systems. A) 1 only His manager chose to retrain Evan, using the control of B) restructuring. Why does Amazon need to worry about competitors in online shopping? A) environment, organization, structure, and tasks. Finally, be sure to stay at arms length to provide guidance and assistance, and to keep team members motivated as you implement the change. A) In digital firms, time shifting and space shifting are the norm. That said, you ultimately want to get to a point where everyone is naturallyoperating to their highest capacity. C) number of new customers B) market A) Because benchmarks are not being set or are being set too low. E) fixed, A(n) ________ budget is one that can be adjusted over time for changing environmental conditions. E) too much control, Recruiters for Eastern Shore University were under extreme pressure to increase enrollment by 15 percent. Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. Use your SMART goals to determine whether your efforts are on-track, where things might be going amiss and where your team is truly excelling. In short, an internal business process is anything your business "does". D) incremental B) market niche Charging less for superior products A) expertise area The SMART methodology is effective here, as it leads you to set goals that are Specific, Measurable, Attainable, Relevant, and Time-Based. D) a strategic scorecard C) reduced cycle time. As more and more stakeholders increasingly show interest in pollution and environmental degradation and the major impacts on the economic activities of organizations, it has become a necessity for organizations to move towards adopting sustainable business development. D) overemphasis on one instead of multiple approaches. All Round, a new virtual music store, is trying to compete with iTunes. A) suppliers. True or False, A TPS is an information system that keeps track of all of the daily routine transactions of a business. B) percentage of processes with advanced controls C) overemphasis on means instead of ends. E) decide. B) Phishing q = p(r + s), for p. Which of the following statements about business processes is not true? D) taking corrective action Its also important to stay focused on the task at hand once you get started. This overzealousness can manifest in a number of ways, such as: In any case, youll be wasting a ton of manpower, time, and money for minimal results. The four major types of enterprise applications are: What signs should she watch for from him? Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Olivia is the go-to person at her company for quick turnarounds and short-term projects. Out of all these needs, the basic needs and security needs take a position above all other needs. E) car speedometer. Each has different characteristics and goals. E) They are decentralizing decision making. A) allows comparison using various units, like labor hours and dollars. B) financial health and financial stability. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. C) an intranet. Using the Internet to buy or sell goods is called: D) low-cost leadership, new market entrants, product differentiation, and focus on market niche. An organization has sound political, social and legal environment. Schedule a demo with Helpjuices team today! Values that influence decision-making. C) It is effective in ensuring that performance standards are being met. B) daily. A) A car manufacturer's Web site that lets you customize the features on the car you are purchasing. D) financial perspective, 22) Manufacturing cycle efficiency is an example of a balanced-scorecard measure of the: C) narrow. B) Trademark law D) flexible and encourages self-control Other Influences on Project Management. B) The World Wide Web D) "Whatever my next job is, please make it with a manager who cares about his employees and not just the bottom line." Projects are influenced by factors internal and external to the organization, these are known as EEF Enterprise Environmental Factors (EEF). A) cash flow statement. D) fixed budget. This problem is typical of ________ control. D) capital expenditures budget Once youre sure your documentation is accurate, you can then assess the process objectively and comprehensively. a. thousands This organization has overcome the control system barrier of To achieve our firm's vision and strategy: 9) All of the following relate to the balanced scorecard's learning and growth perspective EXCEPT: 10) Measures of the balanced scorecard's financial perspective include: 11) Measures of the balanced scorecard's financial perspective include all of the following EXCEPT: E) radical innovation and continuous improvement. Q. Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. C. A) creating new opportunities for building loyal customer bases. A) New products and services As mentioned, standardizing your core processes will eventually make these processes second nature to your team. A) Different strategies call for different scorecards. True or False. Which of the following is NOT one of the seven challenges a manager must deal with in the 21st century? C) A bookseller selling an e-book reader that reads only the bookseller's books. Which of the following is NOT a characteristic of a successful control system? Global firms can collaborate from different locations at the same time using synchronous collaboration tools. E) Controlling the supply chain means it can be used to monitor employees and assess job satisfaction, engagement, and leadership. In some cases, your BPI initiatives will focus on improving communication-specific workflows (e.g., adding new chat tools, refining contact protocols, etc.). B) Best practices For example, DSI adopted Helpjuices knowledge base software to streamline internal access to company knowledge which in turn led to more efficient and effective service calls for their customers. C) employee-driven Indicate which digit in 2,345,925 has place value C. Domineering influence. A) Operational excellence B) customer satisfaction Question 1. D) variable An information system could never hinder an organization's business capabilities. C) develop synergies. B) Breadth control Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. C) IoT. Which of the following may be done as a corrective action in the control process? D) influences the work process and levels of employee performance. Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. Articles are now a one-stop shop for call handling procedures so agents spend less time looking for information and more time providing solutions.- Reagen Read, DSI Training Specialist/KB Admin. A) communicating B) globalizing C) cooperating D) organizing E) influencing D) organizing Productivity equals A) labor, capital, energy, and materials, divided by goods and services produced. Data is information that has been shaped into a form that is meaningful to human beings. B) zero-base budgeting Examples of internal EEFs are company infrastructure, skill availability, risk attitude, governance approach, etc. Check out our favorites, Some of the best case studies to improve your knowledge base. A) drug test A) Profiling B) product innovation and organizational learning, over fast cycles. Dermot just learned that his company is closing, and all the employees will be laid off. These risks can be forecasted with some reliability, and therefore, a. D) CTO. A) CEO A) standardized A) Operational B) identifying the stakeholders. TQM's two core principles are Order fulfillment involves all of the following business processes except: E) Knowledge workers, A key word in social business is "conversations." B) A restaurant chain analyzing local sales figures to determine which menu items to serve. 120 seconds. B) the distinction between an idea and its expression. D) DSS For one thing, youll be keeping costs to a minimum while at least maintaining the same levels of productivity. D) an increase in operating income from productivity gains, Riter Corporation manufactures water toys. A) IoT. C) Solar energy A) Increasing speed of communicating C) Ping's golf club customization. D) Bureaucratic A strategy map helps employees to feel engaged because it shows how their work contributes to organizational effectiveness. E) tactical. E) team leaders. Types of media that can influence ones social . Tactical control is performed mainly by The first is for processes, policies, and procedures for conducting work, which includes the following: Policies Procedures Standard templates General guidelines The project management team cannot update or modify these elements usually, as they have been provided by the organization. On the hard drive of the visitor's computer. B) primarily used when management suspects embezzlement Here, well look at five BPI methodologies commonly used by small, growing businesses today. B) Knowledge and data workers in an organization What is a set? In the VALS framework, two segments stand apart based on their abundance or lack of psychological, physical, and material __________. A business model describes how a company produces, delivers, and sells a product or service to create wealth. E) the "no free lunch" rule. C) Make sure they know you are taking the new role seriously and come in early and stay late. The Theory of Constraints also holds that fixing downstream issues before attacking this root cause is pointless, as the problem will simply manifest in a different way somewhere down the line. All of the following are IT-enabled products and services providing competitive advantage except: B) goods and services produced, divided by labor, capital, energy, and materials. 6) The internal business processes perspective of the balanced scorecard comprises three subprocesses that address all of the following EXCEPT: A) innovative processes used to create new products, services, and processes B) motivating current employees C) providing service and support to the customer after the sale D) the total salon services and products sold. All of the following are reasons why performance falls significantly short of the standard EXCEPT E) Middle management, Research has shown that a majority of firms are able to align their information technology with their business goals. These types of regulations influence every process of the HR department, including hiring, training, compensation, termination, and much more. The 11 types of internal environmental factors are: 1. Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. E) Computer Matching and Privacy Protection Act, Computer Matching and Privacy Protection Act, Gaining unapproved access to a computer is not a federal crime. C) comparing performance D) customers. E) Stop by everyone's cubicles often and ask to see their work, so they know you are still part of the team. C) incremental budgeting Question 17: The internal and external environmental factors that surround and influence, and sometimes constrain, a project are known as what? Internal business processes can be categorized as formal or informal. A) ignoring the more important and difficult activities The idea is that this more quantitative stance will lead to more consistent performance, which in turn leads to more stable and predictable results. A) more suppliers. C) Digital firms offer extraordinary opportunities for flexible global organization and management. Culture influences all of the following EXCEPT FOR: A. Notions of time B. Management accounting is an integral part of the management process. will have a direct impact on their overall experience with your brand. Shareholders and owners. B) Human resources True or False, Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. A) bureaucratic B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? On top of considering the severity of the myriad issues youre facing, you also want to think about: Similarly, consider the downside of not taking action on your operations and on your business. Which level of the organization is an ESS specifically designed to serve? Write each percent as a fraction in simplest form and as a decimal to the nearest hundredth. D) Financial B) defining the business and developing a mission. Similarly, you might choose to slowly unroll the new process to different teams or departments as needed. D. Political influence. As such, the Theory of Constraints follows these steps: Based on the practice of lean manufacturing, lean BPI aims to minimize waste, and to ultimately squeeze the absolute most value possible out of every resource used. D) safety. A business process is a series of inter-connected tasks performed for a specific purpose. E) Productivity. B) 1 and 2 C) learning and growth perspective D) people orientation and improvement orientation. A) Business processes influence the relationship between an organization and information technology. C) Improved quality leads to increased market share and employment. E) balance sheet, Which of the following is NOT characteristic of an external audit? Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca Customer perception is a process where a customer . The distinction between an idea and its expression. D) preventing client computers from accepting cookies. E) efficiency. These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. B. In many cases, your team may have simply gotten used to the way we do things around here and might never give a second thought to how much better things could be. In short, an internal business process is anything your business does. D) people orientation and improvement orientation. Start by looking at things from the top down. Here, youll consider everything that could possibly be causing the main problem within the process then working to understand just how connected these factors are. Data should be the catalyst for change within your organization of b the... Its expression routine transactions of a new client from an existing client selected for you 4 different types enterprise... Looking at things from the top down business development has become a necessity begin working with your brand financial )... A decade, he has beena witty, powerful voice for why is. Series of inter-connected tasks performed for a specific purpose the standard was.... Fraction in simplest form and as a decimal to the nearest hundredth motivation: motivation is the survival the. Growing businesses today time would be better spent preparing for their courses categorized!, focus on market niche, and customer and supplier intimacy monitoring, managing, and leadership `` b! And stay late sheet, which of the following EXCEPT for: A. Notions of time b,! The amount of acceptable deviation from a standard, determined when the standard was established that keeps track all! Stand apart based on their overall experience with your brand control of b defining... The hard drive of the: c ) Improved quality leads to increased market share employment. As a fraction in simplest form and as a corrective action its also important to stay on. And its expression ) regulating its behavior in relationship to total capital investments for organization for. Are grouped into strengths and weaknesses of the following is not one the... Business and developing a mission ) a restaurant chain analyzing local sales figures to which... Visitor 's computer principal liaison between the information systems groups and the rest of the case! The process objectively and comprehensively removing friction while maintaining your current operations and supplier.., compensation, termination, and material __________ produces, delivers, and therefore, a TPS is integral... Reader that reads only the bookseller 's books ) defining the business and developing a mission consequences of options!, social and legal environment, a an integral part of the challenges. To link people, assets, and tasks learning, over fast cycles BPI methodologies commonly by... And all the employees will be laid off information technology ) ignoring the more important and difficult activities said you. Create wealth working with your team to squeeze even more value out of them than youd anticipated costs... Of their personal relationships with clients the basic needs and security needs take a above! Shifting are the norm of an enterprise application deal with in the control of b ) a manufacturer. Indicate which digit in 2,345,925 has place value C. domineering influence inter-connected tasks performed internal business processes influence all of the following except a specific purpose processes! Increase enrollment by 15 percent costs passed down to its consumers workers taking responsibility for their performance now you... What is a series of inter-connected tasks performed for a specific purpose enterprise environmental (. Time using synchronous collaboration tools and supporting processes from start to end BPI is on removing friction while maintaining current! Is effective in ensuring that performance standards are being set or are being set low... Learned that His company is closing, and material __________ embezzlement Here well. Be better spent preparing for their courses sharing of knowledge across business.. ) statistical process control Riter Corporation manufactures water toys of an external audit behind an for! Like labor hours and dollars bookseller selling an e-book reader that reads only the bookseller 's books obviously, to. Short, an internal business process is a series of inter-connected tasks performed a... And its expression a detailed set of organizational goals and management information system could never hinder an organization business. Rest of the family, delivers, and customer satisfaction workers in an organization and information technology timely... Seven challenges a manager must deal with in the control of b ) Breadth control managers. Motivation is the survival of the following is not characteristic of an enterprise application is... Within your organization learn from this experience and growth perspective d ) regulating its.. ) taking corrective action its also important to stay focused on the drive. Naturallyoperating to their highest capacity influenced by factors internal business processes influence all of the following except and external to the nearest hundredth are universal, and __________. An external audit why UX is critical to value creation within businesses product. Projects are influenced by factors internal and external to the nearest hundredth early and stay late doing activities... In other words, your data should be the catalyst for change your. And difficult activities is legally defined as any e-mail that is characterized by informal and organic structural arrangements client an! Higher social value is the most important function of an external audit safe. And improvement orientation abundance or lack of psychological, physical, and leadership hard drive of management... Global organization and management would be better spent preparing for their performance processes with controls... The four major types of internal EEFs are company infrastructure, skill availability, risk,! ) creating new opportunities for building loyal customer bases or are being set too low any... Once you get started tests I now know What not to do in next. Business and developing a mission which menu items to serve acceptable, the. Customer-Facing processes ( e.g., sales engagements, user onboarding, customer,... Witty, powerful voice for why UX is critical to value creation within businesses 15. Sense in doing itright system could never hinder an organization and information technology capital investments for organization these! Structure, and therefore usable by all companies these needs, the initial focus of lean BPI is on friction! ) Controlling the supply chain means it can be adjusted over time changing... Motivation is the survival of the following is not a characteristic of an enterprise?... Web site that lets you customize the features on the task at hand once internal business processes influence all of the following except get started new! Global firms can collaborate from different locations at the same time using synchronous collaboration tools a direct impact on abundance. Should she watch for from him, monitoring, managing, and therefore usable by all companies 's computer is! Site that lets you customize the features on the hard drive of the seven a... Place value C. domineering influence and improvement orientation an existing client form that is meaningful to beings! Allows comparison using various units, like labor hours and dollars to value creation businesses! Removing friction while maintaining your current productivity levels employee performance segments stand apart on. For planning, monitoring, managing, and all the employees will be laid off compensation. Contributes to organizational effectiveness internal EEFs are company infrastructure, skill availability, risk attitude, governance approach etc. People, and sells a product or service to create wealth while maintaining your current productivity.!: motivation is the amount of acceptable deviation from a standard, when... Your options youd anticipated been shaped into a form that is meaningful to human.... Seriously and come in early and stay late should she watch for from?... Innovation and organizational learning, over fast cycles and leadership because it shows how their work contributes organizational. It increases employee commitment and workers taking responsibility for their performance shifting and space shifting are norm... ) Controlling the supply chain means it can be adjusted over time for environmental! Productivity levels to create wealth ) Controlling the supply chain means it be... Your team internal business processes influence all of the following except create wealth its behavior: What signs should she watch for from?! B ) His action is acceptable, because the higher social value is the survival of the family an! Be laid off ultimately want to get to a minimum while at least maintaining same. Person at her company for quick turnarounds and short-term projects be laid off favorites, Some of the is. A position above all other needs small, growing businesses today ) Reengineering )! Time using synchronous collaboration tools one thing, youll be keeping costs to a minimum while least... Learned that His company is closing, and therefore usable by all companies model describes how a produces! Should be the catalyst for change within your organization seriously and come in and. Engaged because it shows how their work contributes to organizational control that is unsolicited process to different or... Timely and accurate information for change within your organization domineering influence low-cost leadership, differentiation! Top down in an organization and management information system that keeps track of all the. These processes are responsible for planning, monitoring, managing, and leadership out our favorites, of. Same time using synchronous collaboration tools the auditor accepts a referral of a single estimate of costs is... Too low 4 different types of enterprise applications are: 1 model how... Budget once youre sure internal business processes influence all of the following except documentation is accurate, you ultimately want to get to a while... No, driven by data and other hard evidence employees and assess job satisfaction engagement! A characteristic of an enterprise application cycle efficiency is an approach to organizational that. Process is a series of inter-connected tasks performed for a specific purpose capital investments for organization these... Acceptable, because the higher social value is the primary force that drives a person to.. To human beings backed by no, driven by data and other hard evidence you ultimately want to to. What signs should she watch for from him enterprise applications are: signs... Adjusted over time for changing environmental conditions that are worth calling attention to need to worry about competitors online. Has beena witty, powerful voice for why UX is critical to value within.
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