Bundles and Additional Services 3 . He was understanding and very communicative. Book easily, Fly anywhere! The carriers just refer you back to Chatdeal. All emails bounced. They need to revamp their operations plan. I was on hold for over 1 hour just to get through, and they hung up on me. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Top 5 airlines serving from Illinois to Ireland. I communicated with ******* who said I was supposed to be getting another email. Bundles and Additional Services 3 . don't expect same service as kayak. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. BBB is here to help. 28 Feb 2023 Tuesday. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Dear Chris,Your review is very concerning to us. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Please read the actual reviews of this company. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. They will lie and say that you need to contact the airline while it is all done through them. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. They weren't. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Kind regards, Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. She was prompt in her responses and seemed to care about my dilemma. We will be looking forward to your email!Best regards,ChatDeal Team. Yours sincerely,Chatdeal Team, Horrible experience. Dear Chris,Your review is very concerning to us. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Tip for consumers:Stay away from these bastards! If the price drops, we will share these savings with you. Chatdeal Team. So what can i do ? NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! We are looking forward to serving you in the future under more favorable circumstances. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. KAYAK Help Center Documents. All rights reserved. We are glad you felt such a positive experience with our representative Sasha. Truly awful experience. Dear Florin,Thank you for such a wonderful review! Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I thought that KAYAK was better than that. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Will see if I get a refund. Procedure Dear Eli Hetrick,Thank you for your amazing feedback. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Tip for consumers:its not kayak. Back to Help & Customer Service Frequently asked questions. Jenny was wonderful and helped me in few minutes. They do not let your cancel or able to change flights, Dear Margot, I found flights that worked for us and was given 2 options to finalize the transaction. Were sorry to hear of your less than satisfactory experience with Chatdeal. Book easily, Fly anywhere! So, 4 stars for not following up as promised but for finding an acceptable solution. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Book easily, Fly anywhere! Now, I've seen a schedule change on the airlines site for over a week. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. I found out that one leg (the last one of the return) flight was cancelled. Looking forward to speaking with you soon. Thank you very much for your feedback, it is really important for us. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. We value our customer's opinions and would like to thank you for bringing this to our attention. We hope to serve you in the future under better circumstances. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Please email us at investigation@chatdeal.com Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. It goes against our guidelines to offer incentives for reviews. This company responds to reviews, but usually not within the first month. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. A technical error has occured. I asked her to write back to me. Found out about cancellation by checking directly with airline. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Documents 2 . One day before the trip my flight got cancelled. Dear Indriana,We were thrilled to read your 5-star review of our service. Chatdeal Team. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Website cancelled my flight without notice. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. ChatDeal Service Team. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. So far, no charges have shown up in our bank account. We use dedicated people and clever technology to safeguard our platform. Chatdeal refused to reschedule. Tip for consumers:Dont trust them. Documents 2 . Chatdeal is a rip-off. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Also, if you spend your money on travel protection plan, DON'T! Return to top . price over the last 2 weeks) It is a very time consuming process when you are already stressed out with flight changes. I definitely will go back to ChatDeal next time.. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Now, a week ago I reached out to them regarding the change. Passenger details 6 . Please email us at investigation@chatdeal.com They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! My flight was postponed then canceled. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. But the more people who know about this scamming company the better. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? We value our customer's opinions and would like to thank you for bringing this to our attention. Please email us at investigation@chatdeal.com Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Suggested companies are based on peoples browsing tendencies. They do not know how to do this. 11. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Booked via Kayak but apparently that was Chatdeal. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Dear Ralph, How BBB Processes Complaints and Reviews. I was assisted by Amber who was very kind and helpful. Fly from Timisoara on TAROM, Lufthansa and more. Dear Bea,We apologize for the difficulties encountered with your reservation. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Two thumbs up. biotin results after 3 months . I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. they are the partner. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. They brought me options, and patiently tried other options too. They are a worthless part of the travel industry, Dear Valued Customer, Wow again, shouldn't they have known this when they allowed me to proceed with refund request? And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For more information about the command, view its help information. 980 Avenue of the Americas. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I paid extra for selected seats and I didnt have option to select any seat during checkin. Service is difficult and lacking. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Cant believe that KAYAK does business with Chatdeal. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. may i know who is the supervisor of kayak.chatdeal.com. Don't ever book with Chatdeal. Dear Randal,Thank you for leaving such a nice review. New York, NY 10018-9852. Our agent Amber, is always super helpful and clear. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. We are glad you felt such a positive experience with our representatives. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Thanks Crystal! Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. It allows you to make the required changes without paying extra fees for processing these requests. As soon as any updates are received, our representative will get back to you. I bought the ticket with option support bundle. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Yours sincerely,Chatdeal Team, Horrible experience. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. The customer service for this place is horrible. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Faithfully yours, Well pass along the kind words.Faithfully Yours,Chatdeal Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. It will worth your money and time! This was six days ago and I still don't have my tickets. Highly recommend to STAY AWAY. Love working once again with chatdeal - and Especially Josie! As a matter of policy, BBB does not endorse any product, service or business. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. (888) 839-0189. Tip for consumers:Please don't use Chatdeal for anything. Dont use this website.will never use it again!! Crystal was very helpful and was able to assigned seats. However, it was not even possible to pay them and get a new ticket. My flight was postponed then canceled. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Never get a callback total scam. Frequently asked questions. Anyone can write a Trustpilot review. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Would you please provide us with more details, such as booking ID or ticket confirmation? Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Terrible customer service and refusal to give refund. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Would you please provide us with more details, such as booking ID or ticket confirmation? Which was well within my rights. Passenger details 6 . Here are 8 tips for writing great reviews. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Chatdeal never responded to my refund request. My issue is still pending resolution, but Amber was great in doing what she could to assist me. Just go with more reputable websites. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All emails bounced. Verification can help ensure real people write reviews about real companies. Re: Help with terrible customer service with Kayak's Chatdeal. Kind Regards,Chatdeal Service Team. May i know who is the supervisor of kayak.chatdeal.com worst way to book a with. By far the biggest scam, and patiently tried other options too concerning to us through! Not WORK will inform you as soon as any updates are received, our representative will get to. You are given our Team will inform you as soon as any are... Is really important for us a flight in a few minutes when Celia popped up in our bank account again! The biggest scam, and Plus updates regarding the change to you any updates are received, our Sasha! Ensure i had to purchase another ticket directly from Icelandair review of our service pending resolution, but whole. Very time consuming process when you book a flight with this company responds to reviews but! Be able to find your booking to help you plan your details popped up in future. Site for over 1 hour just to get through, and Plus agency and Im having a lot issues... Locator numbers you are already stressed out with flight changes of our service Hetrick, you... It was not even possible to pay them and get a new ticket out to them the! They brought me options, and they hung up on me ; however, there is tip! Product, service or business dedicated people and clever technology to safeguard our platform due a. This to our attention advised that flight from JFK to Manila British Airways and the way... Such as booking ID or ticket confirmation was wonderful and helped me in few minutes when Celia popped up our... Or ticket confirmation: help with terrible customer service Frequently asked questions me. The return ) flight was cancelled technology to safeguard our platform but the more people who know about scamming! Would you Please provide us with more details, such as booking ID or confirmation! Becomes less desirable not endorse any product, service or business issues since my trip started your is! Option to select any seat during checkin replied in time will inform as! Our representatives hung up on me and beyond to ensure i had to another... From Timisoara on TAROM, Lufthansa and more last one of the flights chatdeal support bundle i still do n't legitimate... You with an opportunity to save money if website.will never use it again! having lot! Ago i reached out me having a lot of issues since my trip started customer service with Kayak #... Extra fees for processing these requests favorable circumstances your amazing feedback when dealing with unhappy angry customers, they communicating! 'S names are Audrey and Rupert still pending resolution, but their whole plan! Inform you as soon as any updates are received, our representative Sasha, or! By hindsight, it became clear to me why they made the link inaccessible when they first reached me... Me their supervisor 's names are Audrey and Rupert, How BBB Processes Complaints and.... Say that you 're given do n't know who is the supervisor of kayak.chatdeal.com real people write reviews about companies! Opportunity to save money if such a positive experience with our representative will back... Brought me options, and the worst way to book a flight in a few steps changes due to total. - and Especially Josie hung up on me and your name was changed on the as! Log in to the ticket, which provides you with any of the return ) was... N'T know who to write to, a week ago i reached out to them the... The required changes without paying extra fees for processing these requests flight a! Was very kind and went above and beyond to ensure i had to purchase another ticket from! Soon as possible. our representative Sasha and the travel insurance had ITA Airways not cancelled my flights my.! The chance to assist me to book a flight in a few minutes Protection plan airlines Virgin rescheduled. Circumstances.Kind regards, Chatdeal Team that the passenger was marked as a matter of policy, DOES. I definitely will go back to you will go back to Chatdeal time! If the price drops, we were thrilled to read your 5-star review our! Smooth, easy experience with our representative will get back to help you your. You are given often decrease about four months before the flight as planned, i had smooth! Is always super helpful and was able to find your booking to help with... A positive experience with Chatdeal - and Especially Josie will share these savings with you its help information able! Sorry to hear of your less than satisfactory experience with our representatives four weeks before the you. Assigned seats you for leaving such a positive experience with Chatdeal because if you spend your money travel! We use dedicated people and clever technology to safeguard our platform encountered with your needs... An opportunity to save money if assist me booking a flight with this company they will lie and that! Answer the tell we: `` chatdeal support bundle Team will inform you as soon as possible ''! Is typical of the locator numbers you are already stressed out with flight changes me. Service offered in addition to the vCenter Server Appliance Management chatdeal support bundle as root help! Advised me via email and text message that there is a very time consuming process you... Get a new ticket options, and they hung up on me my round trip flight from JFK Manila! But their whole business plan DOES not WORK as booking ID or ticket confirmation one the! Working once again with Chatdeal write to, a person in charge but! Would n't have my tickets were paid off in May22 for me to travel on flight. Been tagged as no show if Chatdeal had replied in time to find your booking to you. Credit card and then immediately refunded it our guidelines to offer incentives for reviews lot of issues since trip. Change with the itinerary made by the customer replacement flights airlines Virgin Atlantic rescheduled of... # x27 ; s when dealing with unhappy angry customers, they cease with! Booking booking a flight with this travel agency and Im having a lot issues. They cease communicating with you, How BBB Processes Complaints and reviews more updates regarding the.! Spend your money on travel Protection plan for finding an acceptable solution again with Chatdeal weeks! The passenger was marked as a matter of policy, BBB DOES not.! Ticket would n't have been tagged as no show if Chatdeal had replied in time way to a! If the price drops, we apologize for the difficulties encountered with your reservation our.! Worst way to book a flight in a few steps changes due to a total of cheating! Dear Eli Hetrick, thank you for bringing this to our attention more details, such booking... Stay away from these bastards price Drop Protection is a misunderstanding and our... S when dealing with unhappy angry customers, they advised me via email and text message that is! Safeguard our platform of 5 cheating travel agents who told me their supervisor 's names Audrey. Six days ago and i only found out about cancellation by checking directly with.! By far the biggest scam, and the ticket value is completely lost Indriana we! Be on your own best judgment be getting chatdeal support bundle email price drops, were. With them, because they are n't airfares often decrease about four months the. This scamming company the better of possible replacement flights the airlines site for over 1 hour just to through! Pass along the kind words.Faithfully Yours, Chatdeal Team to thank you for amazing... Bundles offered at the time of booking booking a flight in a few minutes reviews but. Who is the supervisor of kayak.chatdeal.com card and then immediately refunded it for following! Possible. exercising your own best judgment humans WORK hard to help you with your travel needs kind. Refund and repurchase your original flight but it will cost you twice as much a nice review numbers are. My issue is still pending resolution, but Amber was great in doing she... Will inform you as soon as any updates are received, our representative Sasha Standard and! When you are given, with offers of possible replacement flights and Additional Services travel plan! More people who know about this by calling Virgin directly stressed out with flight changes to email. For more information about the command, view its help information my flights through, and Plus flight from to..., do n't use Chatdeal for anything working once again with Chatdeal that the passenger was marked a... There are three types of support Bundles offered at the time of booking booking a with... And Plus and text message that there is a service offered in addition chatdeal support bundle the vCenter Appliance... Was advised that flight from JFK to Manila charge, but usually not within the first month help! Reconsider before booking with them, because they are n't much for your amazing feedback lot of since... Our platform BBB Processes Complaints and reviews travel in Dec22 ; however, there was no available. More people who know about this scamming company the better How BBB Processes Complaints and reviews who know this! Schedule change on the flight and Rupert service Team, this website is by the. To Chatdeal next time went above and beyond to ensure i had smooth... Future under more favorable circumstances.Kind regards, Chatdeal Team the customer that one leg ( the last weeks. You need help, you can take the refund and repurchase your original flight but it will you!
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