She felt like my long lost military academy teacher (I never went to a military academy). Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. Rocks and reclines for total comfort. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. The chair I sat in at the store was very comfortable and plush. Absolutely ridiculous. Wow has the company changed! I ordered furniture on Jan 29, 2021. bought a love seat and sofa recliner and they are quite lacking in comfort. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. By awarding ONE STAR my review may make shoppers take notice. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. When I opened my garage door in the morning this huge box was sitting on my driveway. Product availability may vary. Was not honest. Meanwhile, I had no chair. It is now almost 3 months and still no part. Great customer service again, this time we worked with Judy Waddell. We went home and thought about what we wanted to do. Couple mos ago the arm broke off with normal use. We were able to take the one chair home (floor model), but the others had to be manufactured. I sought out BBB to make a complaint. Will not go back and will not buy another. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. Made it more fun and enjoyable. Each brand score is calculated based on set of relevant criteria and displays company performance over time. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. You can get the same mattress on Amazon for $200. Lots of fabric choices, made in the USA. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. The delivery went smoothly and the delivery guys were pleasant and careful. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! I called back in 2 more weeks, and was told that the chairs were still being manufactured. I asked if they were crazy? BTW, Chantal saved the day by sending their store technician over to finish the bed setup. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. She gave us all the time we needed to find just the right chair. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. Almost all of their cushions were attached, so that is good. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. And, another scrape on the leather. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. Another 3 Or 4 Weeks Go By. Don't overlook LaZBoy thinking it's too expensive or will take too long. This is not your grandfathers La-Z-Boy design. The frames are made of what looks like particle board. Almost all store charge a trip fee, but some don't. We've had it ever since and my hubby sits in it daily. I bought a chair last year, and yesterday I returned to buy two more. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. They called to let us know that we could go pick it up. Receptionist states that sales rep. and manager aren't working today and that I'd have to call tomorrow. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. Ended up customizjng with glider mechanism and metal handles. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. No I will never walk into a La Z Boy store again. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . When asking to speak with manager I am advised he isn't there and will call you back. If the return policy is up to par i may . La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. He didn't hover at all. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. Tim. First history. After a few more months the rocker mechanism broke. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. It's plugged in, the green light is on and the leg lift doesn't go up and nothing works. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! They obviously work well together and are very interested in their customers experience. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. All the connections are tight, and the other side works fine. Calvin PowerRecline - Best For Nursing. I know, I know the "dreaded" recliner. SHAME ON THEM! I talked to a sales person they said to use it for a while and see if it got better, it did not. If possible I would give 0 stars. There was no hard sell, rather a very informative style of customer service which was much appreciated. Very informative..and about Lane furniture too! As before, Sarah had the day off, so I spoke with a different agent. I have purchased two more chairs and expect delivery soon. La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. I had a situation whereby a merchant shipped an item to me with obvious defects. Their customer service has been great with 2 chairs my DIL purchased. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). We just bought a new Lane and really like it. We have no "new" furniture in our old house. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! However, there are some disagreements when it comes to to the in-store buying experience and percveived quality in some cases. Great price for a quality product-we shopped around! Wow..Two Strikes. We still prefer Lazyboy. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. DH was injured several years ago and often is unable to sleep in bed. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. Look like he'll. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. It is like the check is the mail deal. I received the BEST customer service from Mario P.!!! Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. They are wonderful and extremely comfortable. Bang for the buck just isn't there. La-Z-Boy just happened to have a set that I liked. There was a small flaw in it but they took it back no problem to redo. Found a small flaw first time, but they took care of it easily and quickly. He assured me that Michael would get credited with the sale. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! I called the repair department and had to wait 3 months for an appointment. I appreciated his attitude and professionalism. Strike 3. The attitude of the representative I delt with was like "What do you want me to do about it?" Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. 30% off is a scam to get you in the store. We got three great recliners at a good price and are very happy. Two things for potential customers. So I went to La-Z-Boy furniture. I was not impressed.). That was on July 12. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. Really disappointed with the quality of the leather but much more disappeared in the company. No one should have to wait 3 months for a service call. They are nice, but I wouldn't want to spend the night in them. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. Very disappointed and frustrated with this purchase. I bought La Z Boy thinking I was purchasing quality not junk. We haven't received our furniture yet (it can take up to 4-8 weeks for some pieces), but we are looking forward to it. 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One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. I went here because I needed a new chair since my overpriced couch took a dump on me. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. Is it possible to slip cover lazy boy furniture and a stressless recliner? When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. 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