1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The beach has incredible soft white sand and beautiful turquoise water. Lilly failed to deliver on every level. Quotes displayed in real-time or delayed by at least 15 minutes. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The food on this resort is mediocre at best. The maids do a wonderful job and each day, our room was cleaned before 3pm. The beach was beautiful. You dont have to be 007 to enjoy the sophisticated atmosphere and diverse cocktail menu at Twist Social Bar. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Both were stocked daily with water, assorted soda, beer and snacks. We tipped to have extra umbrellas brought to us. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. Once we didnt get in. from one central panel. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Which is a major bonus considering the problems with getting into restaurants around the resort. Our experiences at the restaurants were mostly good. I managed ALL of my own bookings during that time. This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. Home; The Quantum Leap Podcast; Thinking Outside The Longbox We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. We liked being able to control all of the lights, fans, etc. We also received three. Be sure they will be even more motivated. Some seaweed. The taxi driver fled the car before police arrived. The grounds of the property were very maintained and clean. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. This was a family vacation with 2 adult children and an 11 year old. We had Star Class which came with a Butler. Sometimes the waits were long. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. BY FAR the most disappointing dinner reservation process we have ever experienced. Hopefully things will turn around. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Friends at PH Cancun Chef Table. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. The food was good. We are looking forward to your next visit in the near future. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. But really wasted his afternoon. The umbrellas were painful to open. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. A body lies in the street in Cancun - as the town is gripped by . Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). See more questions & answers about this hotel from the Tripadvisor community. The next time someone with us went at 12:45 to wait until 3:00. This was after a long wait. Wonderful experience overall. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Quotes displayed in real-time or delayed by at least 15 minutes. Service was good but not great. Overtime Sports Bar. And you dont get it unless you ask. Been here 2 days so far. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. This was a daily occurrence. The beach was beautiful. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. This is the version of our website addressed to speakers of English in United Kingdom. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Other times guests would help who had learned the tricks. This was after a long wait. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. It was windy most days especially on the beach. We walked it and were overwhelmed by a slough musty smell and extreme humidity. All Rights Reserved. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Market data provided by Factset. Star Class Producer Suite Swim Out. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Yes, dry cleaning and laundry service are offered to guests. The just OK parts: Our kids did the flow rider surf simulator one day. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. For more information, please see our Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Flow Rider. Legal Statement. Legal Statement. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. 55. We only had help from staff once. We had mold. You have arrived. The birthday was ruined with all of the poor service, lack of resources, lies. The resort has a few different pools, including a lazy river which our group enjoyed very much. We will be coming back for sure. The surf was rough. There was no lighting outside in the evening. We have loved every minute we have been here. It was windy most days especially on the beach. We ended up getting that fixed on day 3. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Claim your listing for free to respond to reviews, update your profile and much more. We waited in line for Hibachi grill 2x. Fingers crossed. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. We went early the first time right at 6:00. We are pleased to know that you enjoyed our facilities and activities. Lazy River. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. Reserved exclusively for Adult Scene gues. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. The lazy river and flow rider were excellent. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. You will get more bang for your buck. Make your reservations days in advance. Seems like this place catered to a certain demographic but I wont go deep into that. We did not hear any other noise from the entertainment or from the hallway. We are pleased to know that you enjoyed our facilities and activities. Thanks so much to all the Planet Hollywood crew!!! Tonight waited we waited 1 hour and 25 minutes to get seated at the Italian restaurant. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. We are not picky. Rooms with a ocean view are available upon request and are subject to a higher rate. We ordered all 3 desserts to try them all. My original travel date for Planet Hollywood was May 2020. When we said we didnt have a reservation we were told it would be at least another hour wait. Breakfast was excellent. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Where Hollywood meets Bollywood. All rights reserved. You could find shade in swim up bar in family pool. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. As for being suppressed. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. There are 12 missing workers. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Still did n't get our reservations every time, despite making the text requests Cancun - as the is... 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2023-04-21