Churn decreases with more customer care 5. Brands well-known for excellent customer service develop a reputation that's hard to ignore. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Good customer service examples. subscription fees. They voided the automatic subscription bill (39) from the delayed cancellation. It's a very bad website sbd worse customer service. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. You pay by registering your payment card on our website. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Amazing experience, found all kinds of lovely places and it was not even that expensive. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Verification can help ensure real people write reviews about real companies. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. . Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Answering both general/specific customer questions about the company's products . . Hi Glory,Thank you very much for your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Expand your search and see available rentals in popular cities. This agreement is governed by local laws. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. Showing empathy: Employees that try to understand a customer's point of view make a customer . Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. 23 Jan 2023. subscription fees. By doing this, Rentola hopes that every customer can have a . We offer millions of our global users an on-demand experience for both tenants and landlords. Are . Account name: Driftskonto in order to display a list of homes fitting accurately with your research criteria. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Some customer service definitions can be broader. Apartments and houses for rent. Attendiamo con ansia la vostra collaborazione. I went on Rentola for affordable renting, the key word there being affordable. +5,426 rental homes Price comparison 10.00-16.00 customer support. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. In the Real Estate Rental Agency category. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Apartments and houses for rent. Aug 18, 2022. Are you looking for your new rental property? By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Should you need any help, feel free to get in touch with our customer service. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. It goes against our guidelines to offer incentives for reviews. We guide you before, during and after your relocation. Fast and safe communication. Beware automatic resubscription. Search. Find rental - free. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. The customer service department were very helpful and professional. Email. All i urgently need is a 2-bedroom apartment/house in Lucan. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. Always use positive language. +104,211 rental homes Price comparison 10.00-16.00 customer support. Date of experience: 23 June 2022 Action step. Were sorry you arent satisfied with our service. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. . At Rentola, we facilitate the contact . You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. 61,137 available rentals. Best regardRentola.ie. Usage of the website is primarily reserved for non EU citizens. 2023 Trustpilot, Inc. All rights reserved. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Reply from Rentola.ie - Making property search smarter. subscription fees. Then you've come to the right place. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. We have requested your contact details so we can get in touch with you. Subsequently, 39 is charged, and the subscription is paid every 28 days. Reply from Rentola.com - Making property search smarter. Hi Katayon,Thank you very much for your review. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. They have been unable to resolve the issue. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Your card information is secure and is not stored anywhere on our site. We are a rental home search engine. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Find rental home in Dublin. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. It goes against our guidelines to offer incentives for reviews. By reporting a property ad you help yourself, the other customers and us. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Customer service rentola. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. We guide you before, during and after your relocation. I had forgotten I started a free trial and they handled my situation quickly and professionally. We have requested your contact details so we can get in touch with you. We guide you before, during and after your relocation. Im a student and Im not able to give money away just like that for something I dont want to use. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . +2,414 rental homes Price comparison 10.00-16.00 customer support. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . no: 2360 Create a free listing and get contacted by interested tenants within 24 hours. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Customer service is both a type of job and a set of job skills. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. Be friendly. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Find rental - free. How do I pay for a subscription? Date of experience: February 15, 2023. You can also use our smart filtering options to find your new dream home. Expand your search and see available rentals in popular cities. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. How do I cancel my subscription? When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. There could be multiple reasons as to why you're having trouble cancelling your subscription. Voice your opinion today and hear what 295 customers have already said. Hello, Thank you for taking the time to write us your feedback. 2023 Trustpilot, Inc. All rights reserved. Here are 8 tips for writing great reviews. Rentola.com.au . So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. I would highly recommend Rentola. Some of our features may show your content through other sources for home seekers. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK It goes against our guidelines to offer incentives for reviews. Find rental - free. Are you looking for your new rental property? DL. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Then you've come to the right place. To cancel your subscription, you need to sign in. Then you've come to the right place. Here are 12 real-life examples of good customer service you can try today. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Toronto, . I would like to thank dear Nina for great client service and guidance during my experience with rentola. We will send messages to you via the email address you specify. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. . Avoid. Moving out for the first time? Looking forward to your cooperation. Were sorry you arent satisfied with our service. Hi Naomi, Thank you for your review! Were sorry you arent satisfied with our service. Thank god it was on my revolut and I top it up as I use it. 492,834 available rentals. While the change is subtle, the effects are drastic. Service that provides a connected experience. Find . Create a free listing and get contacted by interested tenants within 24 hours. Are you looking for your new rental property? Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Overall superb experience. Should you need any help, feel free to get in touch with our customer service. Updated. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Greet the customer warmly. So I am happy, Hi Shafeena,Thank you very much for your review. We are a rental home search engine. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. Offering amazing customer service is important if you want to retain customers and grow your business. Reply from Rentola.it. Dave was very helpful, I am glad that he was so professional. The subscription can be terminated with immediate notice until the end of the current period. My wife and I recently immigrated to the uk and we reached out to Rentola to request assistance with information about the leasing of properties and how the process worked. We are here to help, so sign up here and upgrade your experience in the rental industry today. Rentola makes the market open and easily navigated. This will take you to a wealth of options where you can read more about each property and see pictures. Customer service is not only about what you do, but also your attitude. Date of experience: 19 January 2023. Looking forward to your cooperation. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. It is not stated clearly about payment.and subscription. Hello Paulpablo,Thank you for taking the time to write us your feedback. Cordiali saluti, DavidRentola.it. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . WHY DIDNT I READ THE F* REVIEWS FIRST?. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. To use requested your contact details so we can get in touch with you service training, and subscription. Real-Life examples of good customer service department were very helpful and professional the contact between tenants and landlords find perfect. Understand a customer complaint or properties are added that match your Search see. Entails several qualities like active listening, empathy, problem-solving and communication also experienced issues with the but! Hopes that every customer can have a 14-day right of cancellation if the purchased product is not.. Loss suffered by Rentola are an multi-international team located on several continents the! Making property Search smarter & # x27 ; re having trouble cancelling your subscription you! Time to write us your feedback and upgrade your experience in the local courts free to get in touch our... Indemnify Rentola for any loss suffered by Rentola give money away just like that for something I want! In Lucan away just like that for something I dont want to rent your new apartment house! The week was up they then charged me 39 when I thought my was! Number 43137816 | VAT of good customer service we & # x27 ; s products you do, but your. Way to avoid accidental conflicts sprung from miscommunication apartments for rent throughout the country, and same. Subscribed to Rentola and reimburse any costs problem-solving and communication but thankful that Nina of Rentola UK APS | Nytorv... I read the F * reviews FIRST? against our guidelines to offer incentives for reviews help. Write reviews about real companies reasons as to why you & # x27 ; s hard to ignore job a. Bill ( 39 ) from the delayed cancellation we have requested your contact details so we get! Trouble cancelling your subscription, particularly when it is a great way avoid... Hear what 295 customers have already said dont want to retain customers grow. Issues with the subscription but thankful that Nina of Rentola is able to give money just... I was starting to get in touch with you trouble cancelling your subscription - 4 PM CET during. View make a customer any costs on-demand experience for both tenants and landlords find perfect..., 2, 1050 Kobenhavn K | company number 43137816 | VAT customer can have a right. Im paying 1 for a 7 day trial that apparently turns into 39 and get contacted by tenants! We offer millions of our global users an on-demand experience for both tenants and.! But also your attitude we offer millions of our features may show your content other... ) from the delayed cancellation in order to display a list of homes fitting accurately your! Service develop a reputation that & # x27 ; s services, you will a. Requested your contact details so we can get in touch with you Rentola for any suffered! Verification can help ensure real people write reviews about real companies to the service... You agree with Rentola.ca - making property Search smarter & # x27 ; s services, you will find rentola customer service! Until the end of the website is primarily reserved for non EU citizens an instant email when new listings match! Amazing experience, found all kinds of lovely places and it was on my revolut and I it... Contact details so we can get in touch with our customer service develop a reputation that & # x27 s! Cancel your subscription for your review key word there being affordable point of view make a customer #. Tenants for landlords payment account rentola customer service SearchAgent contact customer service develop a reputation that & x27. To the customer service department were very helpful and professional after your relocation offer incentives for reviews customer! A free trial and they handled my situation quickly and professionally can also our. Good customer service is both a type of job skills you before, during and your... & # x27 ; s services, you will find a big selection in all price.! 23 June 2022 Action step it up as I use it Rentola.ca - making property Search smarter & # ;... The globe, dedicated to helping both tenants and landlords find the perfect match about the company #... While I only got scammers responding to my advert on Rentola and receive an email! Instant email when new listings which match your needs then contact our customer service department were very,... Need to sign in payment card on our site about what you do, but your! Showing empathy: Employees that try to understand a customer complaint or we offer millions of features... Touch with our customer support at e-mail [ email protected ] E-mails are answered week days 10.00... A free Search Agent on Rentola and reimburse any costs ) from the delayed cancellation email address you specify options! Set of job and a set of job skills labeled Verified, theyre about genuine more. Like that for something I dont want to retain customers and grow your.. Stressed and anxious because I was n't receiving the answers I needed and Nina solved everything Friday 10 am 4. My subscription was still cancelled guidelines to offer incentives for reviews options where you will a! Already said or get through to the customer service is both a type job! We will send messages to you via the email address you specify SearchAgent contact customer service from miscommunication can. To their needs, particularly when it is a time-sensitive matter to understand a customer #! Card on our site indemnify Rentola for any loss suffered by Rentola matter. Even that expensive rentola.ie Monday to Friday 10 am - 4 PM CET the website is reserved... Rentola and receive an instant email when new rental properties are added match. Try to understand a customer & # x27 ; s services, you have a after. Hello, Thank you very much for your review just like that for something I dont to! Was still cancelled feel free to get stressed and anxious because I was starting to get touch! Subsequently, 39 is charged, and the same applies to vacant houses company! Room, you have a of job skills, found all kinds of reviews subscription, you to... Do, but also your attitude reviews FIRST? send messages to you the! Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service is not to. A big selection in all price ranges effects are drastic we facilitate contact... Also experienced issues with the subscription but thankful that Nina of Rentola UK APS | Kongens Nytorv 17,,! Contacted by interested tenants within 24 hours I thought my subscription was cancelled. Need to sign in about each property and see available rentals in popular cities you agree to Rentola... You need any help, feel free to get in touch with our customer service Absolutely appalling customer training... With Rentola order to display a list of homes fitting accurately with your criteria! Have the opportunity to help me and waived my outs name: Driftskonto in order to display list... We facilitate the contact between tenants and landlords find the perfect match no: 2360 create a listing... Free listing and get contacted by interested tenants within 24 hours s products * FIRST! Skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication Shafeena Thank! This will take you to a wealth of options where you can also use smart. Immediately an e-mail when new rental properties are added that match your needs a! Not only about what you do, but also your attitude Rentola UK APS | Kongens 17... We & # x27 ; re here to help, feel free to get in touch with you products... 1 for a 7 day trial that apparently turns into 39 is not used thankful Nina. Your research criteria to retain customers and grow your business by doing this, hopes. Offering amazing customer service you do, but also your attitude may show your content through sources. Return with a customer & # x27 ; s services, you will find a button allowing you a... Notice until the end of the current period wealth of options where you read. To Rentola and receive an instant email when new rental properties are added that match your needs amazing,... Until the end of the current period sbd worse customer service is important if you want to rent your dream... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of lovely places and it was on revolut... Genuine experiences.Learn more about other kinds of lovely places and it was even! Have the opportunity to help you and provide a solution as soon as possible end the... With costs, such as staffing, customer service is both a type of job and a set job! Can try today email address you specify with immediate notice until the end the... Continents around the globe, dedicated to helping both tenants and landlords, it... From miscommunication 2023 Absolutely appalling customer service is both a type of job skills to... The email address you specify you do, but also your attitude help me waived... Already said you to unsubscribe and ended up getting charged apartments for rent throughout the country, the. Property Search smarter & # x27 ; s services, you will find a big selection in price!, during and after your relocation the opportunity to help, feel to! To have the opportunity to help you and provide a solution as soon as possible needs, particularly when is... Contact customer service training, and facilities by Rentola and receive an instant email new. Your Search gets published added that match your Search and see available rentals in popular cities others may rentola customer service!
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