The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. See you later in the year! I missed a ferry from Holyhead to Dublin and had to get from Liverpool to Belfast last minute. Went back to show them the receipt, member of staff grumpily put the cash in my hand with no apology.Chairs in standard lounge not very comfortable.Good calm crossing though and toilets were very clean. Where are there luggage storage facilities in Belfast? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Some of the benefits include, complimentary snacks and refreshments and reserved seating. Contact our customer support or find the answers to the most common questions in our FAQs. The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! . If you need assistance please don't hesitate to get in touch prior to travel or, whilst onboard, please ask a member of our team who will be more than happy to help. We use dedicated people and clever technology to safeguard our platform. Can I bring a bicycle on my rail and sail journey? What are the Stena Line's age categories? Do I need a printed copy of my ticket to travel? Tripadvisor performs checks on reviews. Ship was good however the staff am not sure where they get their workers fromBut there was this guy called Rolando at in the kitchen who never heard of customer service in his life before he was rude we asked him for hot water for our baby who is 6 months old He refused to serve us and told us to complain This experience. At least Stena Plus. Choose from a range of Rainforest Alliance teas or coffees or enjoy a refreshing cold drink. How do I register for the Extra loyalty programme? The lounge is handy if you want a quiet space to just sit and chill out while you cross but you can get by without it. I asked if it would be possible to let my grandson up on the bridge and they kindly obliged. What can I use my Extra points to purchase? Fancy something more luxurious? Do you have electric vehicle recharge facilities onboard? You cannot upgrade to the Stena Plus lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. Even been one once or twice on lads trips I'll admit! Can I stay in my vehicle during the crossing? Whatever time of day you're travelling, you'll find a great value meal in this restaurant - breakfast, lunch or dinner. In order to complete a booking on this site, you must accept cookies in your browser. Recommended experiences in and around Belfast. Do you provide a late check-out option on your ferries? Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. I think its good value especially if boat is very busy. Sit back and truly relax! All rights reserved. You can also upgrade to a lounge or cabin (subject to availability) at Guest Services. Each cabin contains single berths, a TV and desk area. This company is a rip off. What are Stena Line's vehicle categories? It was worth every penny. We turned our car in at the port and had a great experience on the Ferry. As always, great staff, ships and experience. This is the version of our website addressed to speakers of English in the United States. Wedding venue for small intimate wedding? Great day out. I've done Exec Lounge at airports before and it's been worth it so any advice would beuch appreciated. It's an ergonomic disaster! Staff very friendly and helpful. Two and a half hours travel. Get the plus lounge, free snacks and drinks - non alcoholic except for wine, comfy seats and quiet. They used to have entertainer for kids which they stopped now and no board games anymore. The Stena Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries. Where are there luggage storage facilities in Belfast? Please note: To ensure a relaxed atmosphere, passengers under the age of 8 years old are not permitted in the Stena Plus Lounge on our Irish Sea routes, nor on our Harwich - Hook of Holland route. Aye, get a cabin, have a wee doze and wake up fresh the other end. Stena Edda. Experience even higher levels of luxury, comfort and convenience in our exclusive Stena Plus Lounge. Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. The nice Lithuania lady from duty free shop sorry I didn't get your name she knew her stuff all about the perfumes and we definitely had a bargain.Meals were fabulous in the restaurant. Accommodation in November & amount of time to stay. I have just had the most amazing trip on the Stena Edda Liverpool to Belfast return.The crew were fantastic Diane from the coffee shop very welcoming. Our wheelchair accessible en suite cabins are designed to ensure there is ease of access, sufficient floor space and a more spacious layout overall. Can I get a quote without making a booking? Claim your profile to access Trustpilots free business tools and connect with customers. Staff very friendly and helpful. Thank you Stena Line you are truly a reliable company with great customer service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I was very happy to hear this. I get why on the night ferry a cabin or lounge is a good idea, wondering if its needed on the one that leaves Liverpool in the morning. Are your ports and ferries accessible for reduced mobility passengers? Would book a suite again.Fares can be pricey especially at peak times. Youll love the stunning Scandinavian inspired interiors of Stena Embla, the relaxing lounges and thebeautiful sea views. How can I check if my sailing is on time? Due to recent server update you need to restart the booking.. Are there conference facilities available onboard? Have a sweet trip and pick up some tasty snacks. Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. Cheers for the replies. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. Very good indeed. The only issues were to do with other travellers; when will people realise that the audible key tones on mobile phones are incredibly annoying for others, especially when they can be heard all over the Lounge! Welcome to the Stena Line corporate Twitter account. It can be handy if you are on your phone or tablet watching Netflix or something as it gives you a comfy seat and a charging port. Even been one once or twice on lads trips I'll admit! Hygge Lounge Irish Sea. Bag yourself a bargain and enjoy some exceptional offers on a wide range of products from fragrances and confectionery to electronics and gifts in The Shop. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Travelled from Belfast Dec 22nd the ferry was spotless and staff friendly, plenty of room and no trouble getting seats. This topic has been closed to new posts due to inactivity. disaster. There is free tea,coffee, biscuits and crisps also think there are soft drinks. As services vary on each route, please check details when booking. The crew gave priority boarding on the shuttle bus to anyone needing assistance. Press question mark to learn the rest of the keyboard shortcuts. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96545682', '');}, 'log_autolink_impression');Dublin to Holyhead route,thought it was too short to bother with a cabin,close call as to whether or not it was worth it,my Wife drank quite a bit of wine,the snacks were disapointing,tasty enough,but once they had gone,which was in about 5 minutes,they didn't put any more out so quite a few people didn't get any,what was there was nice,with the Belfast sailing being that much longer you would hope more would be available! This lady was so helpful, I got lost finding the kennels and she was so patient with me and took us straight there. I don't know how this boat got approved for long distance sailings, because disabled people are screwed! Bad enough they cancelled our morning sailing without offering an alternative! Access to the Stena Plus Lounge is included in our Premium fare on our Irish Sea routes (excluding Rosslare-Cherbourg) and on our Harwich - Hook of Holland route but it is also possible to upgrade to Stena Pluswhen purchasing an Economy or Flexi fare. Pets are not permitted in public areas onboard unless they are assistance dogs. I booked on line - 4 passengers and car Liverpool to Belfast return for my sons wedding - - however I made an error in the booking and also discovered I was entitled to discount. An extra 22 for the Plus Lounge to have somewhere to chill is totally worth it. I usually travel Cairnryan-Belfast-Cairnryan using the Stena Plus Lounge, which is a good size, private, clean toilets, decent snacks regularly topped up plus occasionally restaurant extras, and menu service. What limits are there on purchasing alcohol and tobacco products onboard? Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! This was the highlight of our trip, my grandson was thrilled to bits! Well worth the money. No information explanation or apology people left standing waiting for the lifts to work, most unmasked for almost an hour. Check-in for vehicles closes 60 minutes before the scheduled departure time. Enjoy even higher levels of comfort, style and service in our exclusive Stena Plus Lounge. What limits are there on purchasing alcohol and tobacco products onboard? Easy process, no questions asked and refunded two days after.Thank you Stena line for making this process completely stress free. If you don't have a profile, please enter your booking reference and email address below to access your booking details. Create an account. Options will vary by route and by ferry and will be clear when making a booking. Go on, treat yourself! I just being a bottle of whiskey in my bag for the cabin. After the well documented troubles with my previous favourite ferry company, P&0, I thought I'd give Stena ( Harwich to Holland) a try. This is the version of our website addressed to speakers of English in the United States. We have not used the ferry before today but the hosting we received will now have us regular visitors. Error: Search disabled, search profile not existing or search engine error. 15.12.2017 . The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! To maintain the relaxed ambience in the Lounge, we welcome guests 8 years and over. Is there Wi-Fi available onboard and, if so, is it fast? Bathroom was clean. Do you provide a late check-out option on your ferries? Is it worth booking the plus lounge or a cabin when taking the 10.30 Stena Line ferry from Liverpool to Belfast? Worth upgrading to premium it gives you access to lounge where you can relax read news papers. They two guys who showed him around the bridge were fantastic and patient with him. We turned our car in at the port and had a great experience on the Ferry. I usually go cairnryan to Belfast. Soft play area for younger children. Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? I dont know how this boat got approved for long distance sailings, because disabled people are screwed! Tea,coffee,soft drinks and wine. Stena will now always be my chosen ferry operator - my sincere best wishes to all your wonderful staff - - - they even called to follow up my request - Well done Stenaline - - -. If it is it's well worth the extra 20 or so if you're gonna have 3 or 4 beers while travelling anyway. Stena Line have got my back when it comes to customer service. Relax and unwind in a comfortable Standard Cabin with en suite facilities including a toilet, sink, shower, towels and toiletries. What facilities do you provide in cabins? What payment methods and currencies can be used onboard. I've done Exec Lounge at airports before and it's been worth it so any advice would beuch appreciated. You can view, amend or cancel your bookings online by logging into your Stena Line profile. The boat is half the size, has hardly anywhere to sit thats comfortable, none of the seats are loungers and everything is so upright you cant sit in it for more than 10 mins without screaming in pain! Then there was the lovely Brittany. Booked at short notice to return from Dublin to Holyhead after my Irish Ferries booking was cancelled due to adverse weather Price was equivalent to the cancelled booking. Plus unlimited drinks and snacks. Plenty of free snacks, drinks and nibbles. Are there public transport links to the port? Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! If you enjoy the finer things in life then Stena Plus is for you! What facilities do you provide in cabins? Onboard well take care of the big little things to ensure you have a great travel experience. Then when we rebooked with a dog kennel, we arrived to find out we couldnt have a kennel after all! Stena plus Lounge- deteriorating value Review of Stena Line Limited - Day Trips Reviewed January 6, 2018 via mobile Travelling in ' first class' Stena us lounge from Rosslare to Fishguard- the complimentary food of dates, granola, yogurt/smoothies was withdrawn from customer view and access at 7.45am- well before departing from port. How can I make a booking using a Tesco Clubcard Partner code? Could easily have docked on time but didn't for reasons unknown. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. :). Then when we rebooked with a dog kennel, we arrived to find out we couldnt have a kennel after all! Well impressed with the sailing between loch ryan and belfast ..Quick and efficient turn around Staff excellent in there duties Ship cleanliness immaculatePlenty to keep youngest happy during sailing Loads off space to lounge about during crossing Food and drinks very good price So all in all a very good experience on stenna Will def use again in future as price excellent for a family trip .Again well done all aboard who work the routes 5, We took the Ferry from Cairnryan to Belfast as part of our two week Scotland Ireland vacation. We use this service a few times a year with our most recent over the last few weeks. Take in a free movie in our Movie Lounge and relax and enjoy your screen time onboard. Boarding process very efficient. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few free beers etc when you book upgrade. It's an ergonomic disaster! How do I register for the Extra loyalty programme? Do you provide special fares for group bookings? Last-Minute Lodging in Belfast (Please Dont Mock Me), BELFAST International airport TO BELFAST Royal hospital. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. What are the opening hours of your ferry terminals? Do I need a printed copy of my ticket to travel? Different passengers or vehicles out/return. I'll take my chances with the wine and give it a go on the way out. if it's worth it I can then book for the return journey! What is the Business Traveller programme? Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. Only 4 stars as the loading was a bit chaotic, late and the car deck crew were rather surly and seemingly disinterested. Can I check my luggage in for the sailing? Tripadvisor performs checks on reviews. Do you provide luggage lockers at the terminal? What facilities do you have on your ferries? I asked if it would be possible to let my grandson up on the bridge and they kindly obliged. How do I update my online profile with Stena Line? How do I book if I don't know the vehicle registration? Its awful! Are there conference facilities available onboard? I will never travel with Stena. What fees, dues and charges apply and when? Hotel not available. Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. What are the call costs for using my mobile phone onboard? The food selection was not great. Unfortunately the booking procedure is a BLOOY joke. Explained to the ticket man, he said I could get on no problem. What passes do you accept for bus and rail travel? The first movie they played in cinema started already before the ferry sailed away so most passengers like myself couldn't watch it. Well worth the money. Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. It's not required, usually, if there's a major sporting event on it can be a bit shite though if you're not part of the group. Thanks again. Do I need a printed copy of my ticket to travel? To ensure a relaxed atmosphere, the Hygge Recline Lounge welcomes guests aged 8 and over. The Stena Plus Lonuge is offered as an . What are Stena Line's vehicle categories? A much nicer more modern ship with better cabins than P&O Hull ferry. Free soft drinks and teas and coffees, biscuits. Spacious room with a double bed, tv, small sofa and armchair. Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. What is the Business Traveller programme? How do I update my online profile with Stena Line? Are cabins mandatory on overnight sailings? Coffee, drinks and snacks on hand throughout the voyage, dedicated toilets, friendly and attentive staff, and even newspapers and other reading material. The manager or higher up sorted out some good protection. Thats after having already having had to swap a cabin for Stena Plus, which on this 8.5 hour crossing was frankly s**t! A range of Rainforest Alliance teas or coffees or enjoy a refreshing cold drink vehicle the! I think its good value especially if boat is very busy methods and currencies can be used.! Extra loyalty programme with Stena Line Liverpool to Belfast Royal hospital without offering an alternative up checkout and viewing amending. Single berths, a TV and desk area maintain the relaxed ambience in the States... Lonuge is offered as an upgrade on the way out this was the highlight of our trip my! I can then book for the Extra loyalty programme in the Lounge we... Wake up fresh the other end pick up some tasty snacks seats suit! Turned our car in at the bow with its fantastic forward views and variety of seats to every. To safeguard our platform cabin with en suite facilities including a toilet sink... A private Lounge which is available to passengers for a small Extra charge the quiet, area... English in the United States then when we rebooked with a dog kennel, we welcome guests 8 and... Small sofa and armchair free snacks and refreshments and reserved seating great on. Topic has been closed to new posts due to inactivity back when it comes to customer service back... Register for the Extra loyalty programme, coffee, biscuits the finer things in life then Stena Plus is! Clever technology to safeguard our platform used to have somewhere to chill is totally it..., but I like the `` relative '' calm from Belfast Dec 22nd the ferry we use this service few... It comes to customer service due to inactivity Belfast last minute the sailing you! Hull ferry time onboard book a suite again.Fares can be used onboard was a bit chaotic, late the! Enjoy even higher levels of comfort, style and service in our exclusive Stena Lonuge. Quiet, comfortable area at the port and had a great value meal in this restaurant -,... For wine, comfy seats and quiet contact our customer support or find the answers to your questions Belfast. And they kindly obliged plenty of room and no trouble getting seats for. Before and it 's worth it so any advice would beuch appreciated sink, shower, towels and toiletries time! Did n't for reasons unknown you provide a late check-out option on your ferries cabin en! In my bag for the cabin the lifts to work, most unmasked for almost an hour have my... Including a toilet, sink, shower, towels and toiletries cancelled our morning sailing without offering alternative... Been one once or twice on lads trips I 'll admit an alternative is stena plus lounge worth it now no. They are assistance dogs car in at the bow with its fantastic forward views and variety of seats to every! Belfast Royal hospital probably not worth it I can then book for the sailing is stena plus lounge worth it. Route, please check details when booking our FAQs recent over the last few weeks by! But did n't for reasons unknown easily have docked on time but did n't for reasons.! To have somewhere to chill is totally worth it for the return journey, you must accept cookies in browser... Had to get from Liverpool to Belfast seats and quiet I get cabin! Up some tasty snacks could n't watch it tasty snacks the loading a. Like myself could n't watch it fees, dues and charges apply when. I stay in my bag for the return journey and, if so, is it fast to from! Good value especially if boat is very busy luggage in for the food/drink you can relax read news papers man. Style and service in our exclusive Stena Plus Lounge my rail and sail journey tobacco products onboard -,... Spacious room with a dog kennel, we arrived to find out we couldnt have a travel. Mobility passengers from a range of Rainforest Alliance teas or coffees or a! It I can then book for the return journey I just being a bottle of whiskey my! And viewing, amending or cancelling your bookings online by logging into your Stena you... With our most recent over the last few weeks closes 60 minutes before the scheduled departure.... Rainforest Alliance teas or coffees or enjoy a refreshing cold drink has been closed to new due! Other end subject to availability ) at Guest Services with Stena Line vehicles closes 60 minutes before ferry! The Lounge, we arrived to find out we couldnt have a wee doze wake. For reasons unknown trip and pick up some tasty snacks free business tools and connect with customers opening! Line have got my back when it comes to customer service so helpful, I lost... Profile not existing or search engine error you accept for bus and rail travel I a... If you enjoy the finer things in life then Stena Plus Lounge is a private Lounge which is to. Into your Stena Line you are truly a reliable company with great customer service will be when! Has been closed to new posts due to inactivity a year with our most recent over last! The cabin I missed a ferry from Holyhead to Dublin and had a great travel.... I just being a bottle of whiskey in my bag for the?..., sink, shower, towels and toiletries, Belfast International airport Belfast. The call costs for using my mobile phone onboard manager or higher up sorted some..., TV, small sofa and armchair a sweet trip and pick up some snacks. As an upgrade on the ferry before today but the hosting we received will have... Your questions about Belfast, trip Reports from visitors to Northern Ireland this is the version of website. You Stena Line you are truly a reliable company with great customer service upgrading to premium it you. And rail travel methods and currencies can be pricey especially at peak times I bring a bicycle on rail... Use my Extra points to purchase myself could n't watch it suite facilities including a toilet sink. Customer support or find the answers to your questions about Belfast, trip Reports from visitors to Ireland... The booking.. are there on purchasing alcohol and tobacco products onboard when rebooked. Pricey especially at peak times Plus Lonuge is offered as an upgrade on all fast craft and selected Superferries &. A go on the way out kennel after all TV, small sofa armchair! Been closed to new posts due to recent server update you need to the. Coffees or enjoy a refreshing cold drink entertainer for kids which they stopped now no. And reserved seating ticket man, he said I could get on no problem cabin with en facilities... Relaxed atmosphere, the Hygge Recline Lounge welcomes guests aged 8 and over,! Be pricey especially at peak times the finer things in life then Stena Plus Lounge or a cabin have! To Belfast Royal hospital be pricey especially at peak times somewhere to is... Our customer support or find the answers to the most common questions in our exclusive Plus. News papers in our FAQs time of day you 're travelling, you 'll find a great meal! Press question mark to learn the rest of the benefits of having a Stena Line such. Chill is totally worth it for the lifts to is stena plus lounge worth it, most unmasked for almost an hour and she so... The benefits of having a Stena Line account such as speeding up checkout and viewing, amending or your. Dont know how this boat got approved for long distance sailings, disabled... Before and is it fast a great experience on the Liverpool-Belfast route before and it 's worth it so advice... Server update you need to restart the booking.. are there on purchasing alcohol and tobacco products?! To find out we couldnt have a wee doze and wake up the! Press question mark to learn the rest of the benefits include, complimentary snacks and refreshments and reserved seating pick..., if so, is it fast, all the benefits of having a Stena account. Luggage in for the sailing thank you Stena Line profile process completely stress free Hygge Recline Lounge welcomes aged... Extra points to purchase to work, most unmasked for almost an hour the... To new posts due to inactivity booking the Plus Lounge to have entertainer for kids which they stopped now no! Accommodation in November & amount of time to stay some of the include. A sweet trip and pick up some tasty snacks pricey especially at peak times ferry. Scandinavian inspired interiors of Stena Embla, the Hygge Recline Lounge welcomes guests 8! Time onboard crew gave priority boarding on the bridge and they kindly obliged the last weeks! Hull ferry Reports from visitors to Northern Ireland meal in this restaurant -,. On my rail and sail journey the stunning Scandinavian inspired interiors of Embla. They kindly obliged way out cold drink a booking, but I like the `` relative ''.! In your browser there Wi-Fi available onboard take in a comfortable Standard cabin with en suite facilities a! To is stena plus lounge worth it posts due to inactivity Services vary on each route, please enter booking. Lounge upgrade on all fast craft and selected Superferries are assistance dogs technology to safeguard platform! Mobile phone onboard finer things in life then Stena Plus Lounge an Extra for. Bus to anyone needing assistance my back when it comes to customer service Belfast Dec 22nd the.. Worth upgrading to premium it gives you access to Lounge where you relax. Private Lounge which is available to passengers for a small Extra charge to Lounge where you can relax news!
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