To keep all of your devices connected, we suggest reusing the same network name (SSID) and password as your old router. Hi Jeff! The root cause of the problem is unknown, but seems possibly connected to firmware, as some report seeing problems following the release of a new update. The factory reset seems to have helped progress things as instead of the immediate "problem connecting to cloud it starts a connection process which gives me 3 different messages, one after the other: Interestingly in the bottom left corner of the screen is an internet settings menu which gives me another menu for static IP or PPPoE? Do I need to enter something here? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Coverage, WiFi Router/Extender Replacement, Gigabit Ports, Seamless Roaming, Parental Controls, Works with Alexa(Deco M4 3-Pack) at Amazon. Replace Main Router with Nest Wifi. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. How do I get this resolved. Open the Google Home app on your phone or tablet. Want to know more about us? Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. Restart your phone before you add your Connect again. From there, you select the Nest Wifi Then Google Home, in conjunction with your smartphone, starts to configure the Nest Wifi. If your home has dead zones: Upgrade your router: Especially if it's more than five years old There were substantial changes in Wi-Fi standards in the U.S. back in 2015, allowing higher radio power and therefore better coverage from routers made in 2016 or later. Ensure you're not using Google Workspace email: * Checking that you ISP hasn't given you a static IP, is so you might need to add that to the WAN settings And after a day's work, gaming just feels therapeutic. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. If your Nest product is offline in the app for an extended period of time, its unable to reconnect to your home Wi-Fi network. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to. Follow the in-app instructions to finish setup. Source. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. As someone who dealt with this issue for a couple of months while working from home, its something I wouldnt wish on anyone, and I sincerely hope that Google pushes a fix out as soon as possible. In the meantime, the aforementioned workarounds are your best bet. - edited As we haven't had any activity here recently I'm going to go ahead and close the thread. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Open the Google Home app. If you're still needing assistance, please just let me know and I'll be happy to continue helping. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? Google Wifi supports wired connections between its hockey pucks (they prefer the term Wifi point). I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Move your Connect closer to your Wi-Fi router while you try to pair it. As and when any of these two things happen, we will update this guide accordingly. Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? I started with the one closest to primary puck. Nothing can connect to Wi-Fi If you can't connect to your Wi-Fi at all, plug your laptop into the router directly using an Ethernet cable, and see if you can connect that way. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. If you have more to add, feel free to start a new discussion. . It's as if the occasionally the connection is lost for a few seconds. This means youre unable to add your Nest Detect to the app. Google Wifi is different kind of Wi-Fi router, replace your single router with multiple router "points" giving your entire home a fast mesh Wi-Fi experience without needing Wi-Fi amplifiers, extenders or boosters. I factory reset the Google Wifi Point using the hardware reset option and when the device turned white, I started the "setup wifi" process from the Google Home app, followed the prompts including renaming the device, setting up the password, choosing device location, and it finally completed the setup process! Turn off your cellular data and make sure that your Bluetooth and location services are on. This means your Nest Detect is already added to the app, but its gone offline. Create an account to follow your favorite communities and start taking part in conversations. Routers in the network form a mesh with each other. Topology of Thread network. Factory reset. Connect the power back to the modem only and wait for it to fully back up. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. We are constantly working on new features and controls that help you get more out of Google Wifi and Nest Wifi. I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. I had this same problem and I eventually realized that the last computer/laptop that I had connected to the Wi-Fi network was causing the nest Wi-Fi mesh to crash. Once you've decided where to place your point and have plugged it in, use the Google Home app for setup. Add 9to5Google to your Google News feed. that fixed the problem The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. I'm just checking in to make sure that you've seen our response. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. After about a minute, the, On your phone or tablet, open the Google Home app. The first time I did it, the new Home got locked in the same manner once I input the physical address. If it is not currently online, it will factory reset the next time it goes online. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. All lights should be lit up before moving to the next step. Connection issue The modem isnt giving your WiFi point an internet connection. Make sure your points are all plugged in and connected to the same Wi-Fi network. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. According to this info, you might need a managed/ smart switch between the iiiNet equipment and Nest Wifi to untag the VLAN: Last URL from your ISP specifically says Google Nest Wifi isn't supported. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. All Google Wifi device and Google Wifi app data related to your Google Account will be deleted in accordance with. Instead, MAC addresses are stored locally within your Google Wifi and Nest Wifi device and retrieved by the Google Wifi app and Google Home App only as needed. Check for Internet service provider outages. Konfigurationen r enkel och den r s smart att den kan vervaka och diagnostisera vanliga problem p egen hand.Snabbare n ngonsin.Nest Wifi Pro r skapad fr wifi 6E. If you use Wi-Fi extenders, disable them while you pair your Connect. Googles Nest Wifi and Google Wifi routers make mesh setups easy and, for the most part, pretty reliable while being relatively cheap. Youll need to troubleshoot in person to get it back online. Please also read Google's commitment to privacy in the home. Press and hold the factory reset button on your router for 10 seconds. Step 1: Connect the HP Printer app to your HP account Use your Android smartphone or tablet, or Apple iPad, iPhone, iPod touch to connect the HP Printer app to your HP account. I'm running into the same issue. Users say that their Google Home app throws a Problem connecting to cloud. Check the settings on your router to make sure that it's compatible with Nest products. Fact of the matter is, rebooting works nine out of 10 times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This. Thanks. Here are the steps for the remaining 10% of cases when it doesn't: 1. Select Privacy settings. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Go here to check the status of the Nest service. - Oct. 19th 2022 12:00 pm PT. Checking internet connection - Checking with your ISP. So give this tweak a try using the below-listed instructions and then check out the results: These were the three different methods that shall help you fix the Google Nest Problem connecting to cloud error. Step #3 - Test the VPN On Your Google Nest Wifi With the above two steps, what we have done is essentially install VPN in one router and connect that router with Google Nest Wifi. 10-11-2022 Source. I followed the advice provided in this same comment thread from another user (FearIsStrongerDanLuv) - follow our recommendations and you should get all the way there. Nest Wifi devices provide fast reliable coverage and can be combined with Google Wifi points to provide more coverage. Each point expands coverage, so consider the placement of your Wifi devices to increase reliability of your Wi-Fi network throughout your home. 10 times this means youre unable to add, feel free to start a new discussion for setup functionality... Of these two things happen, we will update this guide accordingly those,. To follow your favorite communities and start taking part in conversations there, you select the service. Checking in to make sure that you 've completed those steps, try the setup once more and if. Rebooting works nine out of Google Wifi points to provide more coverage data. To reinstate internet just plug the Ethernet cable to your Wi-Fi network throughout your Home matter is, works... Our platform time it goes online with each other them while you to... Gone offline ; re doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well as iPad! Reset the next time it goes online start taking part in conversations just checking in to make sure that Bluetooth. The steps for the remaining 10 % of cases when it doesn & # x27 ; doing! Assistance, please just let me know and I 'll be happy to continue helping the Nest service add. 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