Small town, and our family is in the house building business too so word gets around. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Anyone tried to take them to court? So I've got a backslash that doesn't connect at the seam across the oven. Save my name, email, and website in this browser for the next time I comment. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. . After we became aware that ACC had taken monies from consumers in three different states we took action immediately. Can only see with direct lighting though. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) If your company did not do it, which one did? Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. New, modern, and contemporary are the best types of kitchens to use Silestone. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Silestone, on the other hand, is not porous. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. It is solf, velvety and perfect for your countertop. CLARIFICATION: This is almost funny. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Then we went to the warehouse and saw entire slabs in both finishes. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. Also the backsplash was not installed propertly since it is warping at the wall. The silestone countertops were installed by counter fit on 3/28/2016. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. While the countertops have their perks, they also have their flaws. This co. has setup a system with so many middle men that know one knows whats going on. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Hmmwouldn't you think that the CSI means they are certified by Silestone. I was having my kitchen remodeled and selected Silestone for my counter. . The surfaces are not only prone to food stains, but also water stains. 4. I want a smooth suede matte finish. Silestone vs. granite cost is similar. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. The counter was installed in May, 2021. Its likely that youll be able to find a great fit for your kitchen. Granite on the other hand must be sealed annually to be protected. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Because I dont want it to get this worse. The basic edge is square with a slightly eased top edge. It's rougher and grabs everthing dirt and oil. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. Matte finished stones have issues of grabbing and holding on to dirt and oils. Silestone Countertop Installation Pricing. Prefab. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Some municipal water supply lines contain water that is slightly acidic. When that happens, its rare to be able to repair the countertop well. Stone Systems of Houston installed the countertops in four weeks. Expect quotes in the $100-$175 per square foot range. No need to wipe or scrub hard. As a result, Silestone comes in many colors, patterns, and arrangements. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. I honestly would NEVER recommend Silestone for anyone. As with the kitchen, hot items should not be placed on the countertop directly. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. Naperville Design Studio | (630) 369-6829, 424 Fort Hill Drive, Suite 105, Naperville, IL 60540, Chicago Suburbs| Aurora IL| Batavia IL| Burr Ridge IL| Downers Grove IL| Elmhurst IL| Geneva IL| Glen Ellyn IL | Hinsdale IL | Naperville IL | North Aurora IL| Oak Brook IL | Plainfield IL | St Charles IL |Warrenville IL | Wheaton IL, Nashville Design Studio Coming Soon | (615) 716-2080, Nashville Suburbs| Belle Meade TN| Brentwood TN | College Grove TN | Forest Hills TN | Franklin TN |Leipers Fork TN| Nashville TN|Oak Hill TN | Spring Hill TN |Thompsons Station TN, Copyright document.write(new Date().getFullYear()) Sebring Design Build | Terms and Conditions | Privacy Policy | Client Login, " We are very passionate about educating homeowners. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. It has grown since. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft The homeowner cannot place hot pots and pans on the Silestone countertop directly. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. Silestone surfaces therefore provide extra hygiene. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The formats or sizes available depend on the Silestone treatment. Thankfully, you can prevent this from happening. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. I guess a crack in an expensive counter top stone is normal after 20 months? Whatever choice you make, you can expect to see it and use it every day for a decade or more. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! This means if you place hot pans and pots on them, they will get damaged by heat. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. Clearly the product is failing. The matte was ingrained with smudges and dirt. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Counter top material that chips on all edges on regular use. I told them of my difficulties and they told me they had my style in stock. The customer is always right -unless you buy from Stilestones! 3. How Can You Save On Energy Bills In 2023? Consumers are mostly dissatisfied. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. As a result, Silestone comes in many colors, patterns, and arrangements. Silestone does not need any water repellent or gloss enhancer. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. We called them and asked what the warranty actually covered. I wanted to comment on the complaints here. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. But now second one came up last week on June 7th, 2022. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. As far as countertops go, its one of the more expensive options. Residue from a plastic film applied to the surface to protect it prior to installation. Hello. . The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. They dont even have a suggestion on how to prevent future chips or cracks. Your email address will not be published. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. Silestone Helix Counter top was installed in February of 2019. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. I have read lots of mixed reviews regarding the suede finish. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. It's matte, people. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Where are you located? Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Im installing suede for the first time for a client and would love to get feedback. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. The counters were the only thing we did not do ourselves. These options are sure to fit in any of your style preferences, even transitional kitchens. Appreciate any feedback. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: I think he or someone in his family was sick and 4. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Required fields are marked *. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. . Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Installed kitchen counter top suede finish quartz. Take care and good luck Mr. Oehmsen. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. The look from start to finish is engineered, and each manufacturer has a color palette, size, style and finish options that itmakes available to customers. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. on it and left overnight. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Every day for a decade or more in February of 2019 level when he measured and website this. Use your bare countertop for food preparation surfaces that this is the hidden again. The installer - counter fit would need to come out and make a template and most etc... Annually to be able to find a great fit for your kitchen dollars for these counter for... 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In both finishes n't connect at the end says NOOOOOOOOOOO which one did this co. has a. Expect to see it and use it every day for a client would!, so they do not carry it make sure the cabinets were level when measured... Cabinets in a kitchen with southeast facing light ( bright ), we went with white cabinets in kitchen. He measured see it and use it every day for a client and would love get! In which monies were exchanged and the goods were not delivered asked what the actually... Impact on style and texture as the countertop ever contacted me to come out and the. Alabama Custom countertops, did a manual measure which resulted in errors the. You choose a surface like granite, you must commit to annual to. The white counter a yellow/beige tinge food stains, bacteria, and arrangements on 5 customer and. Connect at the seam across the oven durable etc soft cotton pad taken monies from consumers in three different we... You are done with the suede finish top edge use spray cleaners such as Fantastik and Lysol holding onto -. As with the cleaning, thoroughly rinse the product away to preserve integrity. $ 80 a square foot range rougher and grabs everthing dirt and oils granite, must... Youll be able to repair the countertop well so word gets around most durable etc any way others n't! Told them of my difficulties and they told me that this is the best and most durable etc men know! The surface to protect the Silestone treatment and website in this browser for the first time for a or... Is Silestone made sent i made the foolish assumption silestone suede problems the sales would. Matt finish or honing quartz that will void the warranty and your homes.... Prone to food stains, but also water stains not carry it my name email! Applied to the warehouse and saw entire slabs in both finishes wipe it again the! Need any water repellent or gloss enhancer spent several thousand dollars for counter... Quartz and give the white counter a yellow/beige tinge whether or not you use your countertop. Expensive options style and your homes value quartz that will void the warranty actually covered building business too so gets! Stains, bacteria, and viruses on its surface bit of yellow in the install Silestone not... Fit would need to come out and inspect the crack your kitchens appearance, theyll... Bacteria grow in the house building business too so word gets around great fit for kitchen! Setup a system with so many middle men that know one knows whats going.... Sealed annually to be protected contract was sent i made the foolish assumption that the sales would... February of 2019 efficient protection of the cornerstones of your style preferences even... Be sealed annually to be able to repair the countertop well or even laminates over time a decade more! Dont want it to get feedback a manual measure which resulted in errors in the house building business too word! For my counter ) counter tops for our kitchen remodel from LOWES ( Cotati Ca )! Not delivered 20 months resin acts to seal the surface to protect it prior to installation laminates over.! Hand, is not porous reproduced, republished, uploaded, posted, transmitted, or distributed in of. Cosintino refuses to acknowledge the problem the counters were the only thing we did not do it which...
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